FAQs & Troubleshooting
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- 1Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 2The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 3Install the built-in drivers (For Windows 8 and Windows 10)
- 4Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 5What is Brother iPrint&Scan?
- 6I cannot install Brother drivers on Debian 10 (Linux)
- 7I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 8What do the LED indications mean?
- 9What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 10Print on both sides of the paper.
- 11I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 13Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 14How to identify your Operating System (OS).
- 15The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 16Can I print from or scan to Android™ Smartphone?
- 17Can I print from and scan to iPhone, iPod Touch and iPad?
- 18The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 19The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 20What driver package format is supported by my Linux distribution?
- 21Protect your Brother machine against unauthorised access over the network
- 22The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 23Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 24Print a web page from iPrint&Scan when using an Android™ mobile device.
- 25Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 26Change the printer driver settings (Windows / macOS)
- 27My Brother machine misfeeds paper.
- 28When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'.
- 29Where is the Auto Duplex setting option in the Mac OS X 10.3 driver or greater?
- 30How do I clear paper jams?
- 31My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 32Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 33The printer status is Offline or Paused.
- 34I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 35Printing documents from Brother iPrint&Scan when using an Android™ mobile device.
- 36I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 37The paper is skewed when it's printed.
- 38The documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 39Replace the drum unit
- 40How do I install the Optional Tray Unit?
- 41The printed letters are slanted, positioned incorrectly.
- 42Lines appears across the page.
- 43Cannot print after a Windows 10 update (June 2020)
- 44I cannot save a file downloaded from the Brother support website (For Windows)
- 45Delete print jobs from the print queue.
- 46Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 47Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device.
- 48Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 49I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 50What is a "Generic PCL Driver"?