FAQs & Troubleshooting
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130 Results
- 1Install the built-in drivers (For Windows 8 and Windows 10)
- 2The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 3There is no jammed paper in the machine, but still the Paper LED is ON or Flashing.
- 4Delete print jobs from the print queue.
- 5How to identify your Operating System (OS).
- 6What can happen if the wrong paper is used in your machine.
- 7What do the LED indications mean?
- 8The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 9What is the unprintable area per page?
- 10Print on both sides of the paper.
- 11The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 12Can I print from or scan to an Android™ Smartphone?
- 13The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 14The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 15Can I print from DOS applications?
- 16How do I install the Optional Tray Unit?
- 17The printer prints unexpectedly or it prints garbage.
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19Can I print from or scan to an iPhone, iPod Touch or iPad?
- 20The printer status is Offline or Paused.
- 21Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 - 10.10 driver?
- 22What is a "Generic PCL Driver"?
- 23Printouts have a curl or wave.
- 24How do I clear paper jams?
- 25I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 26My Brother machine misfeeds paper.
- 27What kind of paper can I use?
- 28How can I clean the inside of the printer?
- 29Can I use non-Brother or third party supplies with the Brother machine?
- 30I cannot install Brother drivers on Debian 10 (Linux)
- 31What driver package format is supported by my Linux distribution?
- 32The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 33I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 34White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 35How do I install additional memory?
- 36I cannot print from my computer via USB.
- 37Where do I find the complete User's Guide?
- 38Change the printer driver settings (Windows / macOS)
- 39When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'.
- 40How do I print a Test page?
- 41What kind of memory can I use?
- 42Printouts (envelopes) have creases.
- 43Paper size settings are unavailable when I print from OpenOffice (Linux)
- 44Print command (cupswrapper) (Linux)
- 45I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 46My Brother machine makes repeated clicking noises when I try to print.
- 47How do I print on thick paper, labels and envelopes from the MP tray in Windows applications?
- 48Cannot print after a Windows 10 update (June 2020)
- 49The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 50Large characters are printed incorrectly. (Linux)