FAQs & Troubleshooting
Latest |
139 Results
- 5125/01/2019I am unable to print from a client PC to a printer on a print server. (Linux)
- 5225/01/2019I'm using SuSE 11.2. I cannot print to Brother monochrome machines. (Linux)
- 5325/10/2018White lines appear down the page.
- 5425/10/2018Vertical black lines appear on the printout.
- 5519/10/2018The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 5601/08/2018I cannot print from my computer via network. (For Windows)
- 5710/07/2018Windows 7 Support Information
- 5825/05/2018What can happen if the wrong paper is used in your machine.
- 5901/11/2017I cannot print from my computer via network (for Macintosh).
- 6028/02/2017When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 6122/04/2016How can I clean the inside of the printer?
- 6222/04/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 6301/03/2016What are the expected yields of the consumables?
- 6426/02/2016The printed letters are slanted, positioned incorrectly.
- 6526/02/2016Printouts have toner specks.
- 6626/02/2016Lines appears across the page.
- 6709/02/2016Why does the Drum LED blink ?
- 6816/11/2015Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 6916/11/2015I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 7013/10/2015There is no jammed paper in the machine, but still the Paper LED is ON or Flashing.
- 7113/10/2015I'm using the BR-Script3 driver, and my Brother machine does not print my document with the Booklet option I selected in Adobe® Acrobat® / Adobe® Reader®.
- 7213/10/2015I cannot use the "Modules Update" button on Web BRAdmin.
- 7313/10/2015In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 7413/10/2015Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 7513/10/2015I'm using Mac OS 8.6-9.2. How can I uninstall the drivers?
- 7624/09/2015I'm using my Brother machine in a Windows XP / Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 7724/09/2015How do I change the print server password?
- 7824/09/2015Can I buy any MICR toner?
- 7924/09/2015Output sheets are completely black.
- 8009/06/2015I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 8109/06/2015I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 8209/06/2015The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8330/09/2014Download a file from the "Downloads" section and save it to Windows 8 computer.
- 8430/09/2014Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 8519/09/2014What do the LED indications mean?
- 8619/09/2014What is the recommended paper?
- 8717/09/2014Printouts have a curl or wave.
- 8816/09/2014Printouts (envelopes) have creases.
- 8916/09/2014Printouts have wrinkles or creases.
- 9016/09/2014Black toner marks appear across the page.
- 9116/09/2014Printouts are faint.
- 9216/09/2014The image is ghosted.
- 9316/09/2014White spots appear in areas of dense black printing.
- 9410/09/2014White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 9502/09/2014What is Network Shared printing?
- 9626/08/2014What is a "Generic PCL Driver"?
- 9717/06/2014How do I install the Optional Tray Unit? - For Europe and Asia/Oceania
- 9805/06/2014I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 9930/01/2014How can I clean the corona wire of the drum unit?
- 10030/01/2014I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page.