FAQs & Troubleshooting
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131 Results
- 1The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 2An error message referring to BRSVC01A.EXE appears after installing the printer driver on Windows® XP SP2 or Windows Server 2003.
- 3I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®.
- 4Cannot print after a Windows 10 update (June 2020)
- 5The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 6Can I print from or scan to an iPhone, iPod Touch or iPad?
- 7I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 8Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 9The paper is skewed when it's printed.
- 10How do I factory reset the Network Interface Card (NIC)?
- 11The printed letters are slanted, positioned incorrectly.
- 12I cannot print from my computer via network. (For Windows)
- 13Windows 10 Support Information
- 14Change the printer driver settings (Windows / macOS)
- 15I cannot print from my computer via network (for Macintosh).
- 16The printer status is Offline or Paused.
- 17I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page.
- 18Can I use non-Brother or third party supplies with the Brother machine?
- 19I'm using my Brother machine in a Windows XP / Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 20How do I install additional memory?
- 21Install the built-in drivers (For Windows 8 and Windows 10)
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23What is the difference between the toner cartridge and the drum unit?
- 24How to identify your Operating System (OS).
- 25Windows 7 Support Information
- 26When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 27What can happen if the wrong paper is used in your machine.
- 28What is the BRAdmin Professional software used for?
- 29Open the Control Panel (For Windows)
- 30Uninstall the drivers. (Mac OS X 10.5)
- 31How do I clear paper jams?
- 32I cannot install Brother drivers on Debian 10 (Linux)
- 33Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 34I am unable to print from a client PC to a printer on a print server. (Linux)
- 35When printing with monochrome laser printer, the print position shifts. (Linux)
- 36Delete print jobs from the print queue.
- 37Can I print from or scan to an Android™ Smartphone?
- 38I cannot print from my computer via USB.
- 39Functions supported in the Windows 7 built-in drivers
- 40In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 41When I print from Adobe® Illustrator® with the ‘Improve Grey Printing’ option enabled, the document with halftone setting does not print as expected.
- 42What is a "Generic PCL Driver"?
- 43Printouts have a curl or wave.
- 44Printouts (envelopes) have creases.
- 45Printouts have wrinkles or creases.
- 46Can I print from DOS applications?
- 47Replace the drum unit
- 48What are the expected yields of the consumables?
- 49What is the recommended paper?
- 50Replace the toner cartridge.