FAQs & Troubleshooting
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184 Results
- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 3The printer status is Offline or Paused.
- 4The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 5Can I print from or scan to an iPhone, iPod Touch or iPad?
- 6Change the printer driver settings (Windows / macOS)
- 7How do I factory reset the Network Interface Card (NIC)?
- 8"There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC.
- 9How do I perform a factory reset?
- 10I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®.
- 11The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 12I cannot print from Mac OS X.
- 13What can happen if the wrong paper is used in your machine.
- 14How do I change the paper tray and paper size settings?
- 15How do I change the print server password?
- 16I cannot install Brother drivers on Debian 10 (Linux)
- 17Delete print jobs from the print queue.
- 18The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 19I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 20Using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines.
- 21How to identify your Operating System (OS).
- 22Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 23Functions supported in the Windows 7 built-in drivers
- 24When I print from Adobe® Illustrator® with the ‘Improve Grey Printing’ option enabled, the document with halftone setting does not print as expected.
- 25The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2).
- 26Can I print using the IPP protocol on Windows XP?
- 27What is the BRAdmin Professional software used for?
- 28What is the recommended paper?
- 29How do I install additional memory?
- 30How do I print a network configuration page?
- 31Cannot print after a Windows 10 update (June 2020)
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 34I've used the Java RPC software to change settings on my printer. Is there anyway I can save the settings of one printer and send those settings to another printer?
- 35To maintain the best overall quality, are there any parts I should maintain?
- 36What is the Status Monitor and how do I turn it on?
- 37I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page.
- 38What kind of paper can I use?
- 39What kind of memory can I use?
- 40Printouts have a curl or wave.
- 41My envelopes are creased.
- 42Can I use non-Brother or third party supplies with the Brother machine?
- 43Can I print from DOS applications?
- 44What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 45What is the unprintable area per page?
- 46I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 47What driver package format is supported by my Linux distribution?
- 48Can I print from or scan to an Android™ Smartphone?
- 49I cannot print from my computer via USB.
- 50The paper is skewed when it's printed.