FAQs & Troubleshooting
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187 Results
- 1The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 2I've used the Java RPC software to change settings on my printer. Is there anyway I can save the settings of one printer and send those settings to another printer?
- 3I cannot print from Mac OS X.
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5Print on both sides of the paper.
- 6How do I print a network configuration page?
- 7Functions supported in the Windows 7 built-in drivers
- 8What is the BRAdmin Professional software used for?
- 9The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 10What is a "Generic PCL Driver"?
- 11Printouts have a curl or wave.
- 12How do I factory reset the Network Interface Card (NIC)?
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14How to identify your Operating System (OS).
- 15I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 16When I print from Adobe® Illustrator® with the ‘Improve Grey Printing’ option enabled, the document with halftone setting does not print as expected.
- 17What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 18The printer status is Offline or Paused.
- 19How do I perform a factory reset?
- 20I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®.
- 21Can I print from or scan to an iPhone, iPod Touch or iPad?
- 22Replace the drum unit
- 23Delete print jobs from the print queue.
- 24Download a file from the "Downloads" section and save it to Windows 8 computer.
- 25Discover the MAC address of the Brother network card
- 26Change the printer driver settings (Windows / macOS)
- 27To maintain the best overall quality, are there any parts I should maintain?
- 28What is the Status Monitor and how do I turn it on?
- 29The printer prints unexpectedly or it prints garbage.
- 30White lines appear down the page.
- 31The printed letters are slanted, positioned incorrectly.
- 32How do I clean the corona wire on the drum unit?
- 33What driver package format is supported by my Linux distribution?
- 34Can I print from or scan to an Android™ Smartphone?
- 35I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page.
- 36The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2).
- 37I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 38Printouts have wrinkles or creases.
- 39My envelopes are creased.
- 40Lines appears across the page.
- 41I want to use the Simple Network Configuration capabilities of Apple® Mac OS X but I cannot find my printer in the "Print Center".
- 42What can happen if the wrong paper is used in your machine.
- 43Using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines.
- 44How do I change the paper tray and paper size settings?
- 45"There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC.
- 46An error message referring to BRSVC01A.EXE appears after installing the printer driver on Windows® XP SP2 or Windows Server 2003.
- 47Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 48What is the best printer driver to use-the PCL or BR-Script driver?
- 49I cannot install Brother drivers on Debian 10 (Linux)
- 50The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).