FAQs & Troubleshooting
Latest |
170 Results
- 5125/10/2018White lines appear down the page.
- 5225/10/2018Vertical black lines appear on the printout.
- 5319/10/2018The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 5401/08/2018I cannot print from my computer via network. (For Windows)
- 5510/07/2018Windows 7 Support Information
- 5625/05/2018What can happen if the wrong paper is used in your machine.
- 5701/11/2017I cannot print from my computer via network (for Macintosh).
- 5828/02/2017When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 5922/04/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 6026/02/2016The printed letters are slanted, positioned incorrectly.
- 6126/02/2016Printouts have toner specks.
- 6226/02/2016Lines appears across the page.
- 6309/02/2016The print speed slows down.
- 6409/02/2016What is a Print Server?
- 6509/02/2016Print on both sides of the paper.
- 6616/11/2015Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 6716/11/2015I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 6813/10/2015There is no jammed paper in the machine, but still the Paper LED is ON or Flashing.
- 6913/10/2015I cannot use the "Modules Update" button on Web BRAdmin.
- 7013/10/2015The printer prints unexpectedly or it prints garbage.
- 7113/10/2015In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 7213/10/2015Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 7313/10/2015I'm using Mac OS 8.6-9.2. How can I uninstall the drivers?
- 7424/09/2015I'm using my Brother machine in a Windows XP / Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 7524/09/2015I'm using Mac OS X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 7624/09/2015How do I change the print server password?
- 7724/09/2015Can I buy any MICR toner?
- 7809/06/2015I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 7909/06/2015I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 8009/06/2015The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8130/09/2014When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 8230/09/2014When trying to print from Mac OS X the print queue is stopped.
- 8330/09/2014Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 8426/09/2014What kind of barcodes can I print?
- 8525/09/2014I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 8619/09/2014What do the LED indications mean?
- 8719/09/2014The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 8819/09/2014What is the recommended paper?
- 8917/09/2014Printouts have a curl or wave.
- 9016/09/2014Printouts have wrinkles or creases.
- 9116/09/2014Black toner marks appear across the page.
- 9216/09/2014Printouts are faint.
- 9316/09/2014The image is ghosted.
- 9416/09/2014White spots appear in areas of dense black printing.
- 9516/09/2014Print on envelopes.
- 9610/09/2014White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 9702/09/2014What is Network Shared printing?
- 9826/08/2014What is a "Generic PCL Driver"?
- 9917/06/2014I'm using Windows XP. I can't tell my application to feed paper from the lower tray.
- 10017/06/2014How do I install the Optional Tray Unit? - For Europe and Asia/Oceania