FAQs & Troubleshooting
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168 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2How do I perform a factory reset?
- 3"There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC.
- 4Printouts have wrinkles or creases.
- 5My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 6How to identify your Operating System (OS).
- 7I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®.
- 8When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 9How do I wake-up the printer?
- 10When I print from Adobe® Illustrator® with the ‘Improve Grey Printing’ option enabled, the document with halftone setting does not print as expected.
- 11What is a "Generic PCL Driver"?
- 12My envelopes are creased.
- 13How do I factory reset the Network Interface Card (NIC)?
- 14How do I change the print server password?
- 15Replace the toner cartridge.
- 16Install the built-in drivers (For Windows 8 and Windows 10)
- 17An error message referring to BRSVC01A.EXE appears after installing the printer driver on Windows® XP SP2 or Windows Server 2003.
- 18Can I use non-Brother or third party supplies with the Brother machine?
- 19Using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines.
- 20What is the BRAdmin Professional software used for?
- 21I cannot install Brother drivers on Debian 10 (Linux)
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23Change the printer driver settings (Windows / macOS)
- 24The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 25What kind of USB cable can I use?
- 26The printer prints unexpectedly or it prints garbage.
- 27The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 28Printouts have a curl or wave.
- 29What is UPnP and SSDP?
- 30When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 31What is the unprintable area per page?
- 32How do I install the Optional Tray Unit? - For Europe and Asia/Oceania
- 33What is the recommended paper?
- 34Delete print jobs from the print queue.
- 35The printer status is Offline or Paused.
- 36Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 37What is the Status Monitor and how do I turn it on?
- 38I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page.
- 39Can I print from DOS applications?
- 40What can happen if the wrong paper is used in your machine.
- 41What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 42Print on both sides of the paper.
- 43How do I install additional memory?
- 44How can I print the pages in reverse page order in Windows?
- 45What driver package format is supported by my Linux distribution?
- 46The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 47Can I print from or scan to an Android™ Smartphone?
- 48I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 49I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 50Functions supported in the Windows 7 built-in drivers
