FAQs & Troubleshooting
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138 Results
- 5122/04/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 5226/02/2016The printed letters are slanted, positioned incorrectly.
- 5326/02/2016Printouts have toner specks.
- 5426/02/2016Lines appears across the page.
- 5509/02/2016The print speed slows down.
- 5609/02/2016Print on both sides of the paper.
- 5716/11/2015Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 5816/11/2015I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 5913/10/2015There is no jammed paper in the machine, but still the Paper LED is ON or Flashing.
- 6013/10/2015The printer prints unexpectedly or it prints garbage.
- 6113/10/2015In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 6213/10/2015Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 6313/10/2015I'm using Mac OS 8.6-9.2. How can I uninstall the drivers?
- 6424/09/2015I'm using Mac OS X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 6524/09/2015Can I buy any MICR toner?
- 6609/06/2015I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 6709/06/2015I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 6809/06/2015The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6930/09/2014When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 7030/09/2014When trying to print from Mac OS X the print queue is stopped.
- 7130/09/2014Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 7226/09/2014What kind of barcodes can I print?
- 7325/09/2014I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 7419/09/2014What do the LED indications mean?
- 7519/09/2014What is the recommended paper?
- 7617/09/2014Printouts have a curl or wave.
- 7716/09/2014Printouts have wrinkles or creases.
- 7816/09/2014Black toner marks appear across the page.
- 7916/09/2014Printouts are faint.
- 8016/09/2014The image is ghosted.
- 8116/09/2014White spots appear in areas of dense black printing.
- 8216/09/2014Print on envelopes.
- 8310/09/2014White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 8426/08/2014What is a "Generic PCL Driver"?
- 8517/06/2014I'm using Windows XP. I can't tell my application to feed paper from the lower tray.
- 8605/06/2014I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 8730/01/2014I cannot print from Mac OS X.
- 8830/01/2014How do I clean the corona wire on the drum unit?
- 8930/01/2014Black spots appear at regular intervals down the page.
- 9030/01/2014How do I clear paper jams?
- 9108/05/2013Why does the Drum LED blink?
- 9211/09/2012A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 9322/06/2012Replace the toner cartridge.
- 9416/03/2012Can I print from or scan to an Android™ Smartphone?
- 9517/02/2011The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 9618/08/2010How do I print a printer settings page?
- 9710/08/2010I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 9803/06/2010How do I uninstall the Windows printer driver
- 9923/04/2010Functions supported in the Windows 7 built-in drivers
- 10018/03/2010The paper is skewed when it's printed.