FAQs & Troubleshooting
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138 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2What kind of USB cable can I use?
- 3An error message referring to BRSVC01A.EXE appears after installing the printer driver on Windows® XP SP2 or Windows Server 2003.
- 4How do I print a Test page?
- 5How do I change the paper tray and paper size settings?
- 6What driver package format is supported by my Linux distribution?
- 7The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 8Can I print from or scan to an iPhone, iPod Touch or iPad?
- 9I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 10When I print from Adobe® Illustrator® with the ‘Improve Grey Printing’ option enabled, the document with halftone setting does not print as expected.
- 11What kind of paper can I use?
- 12When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 13What is the recommended paper?
- 14I cannot print from my computer via USB.
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16Delete print jobs from the print queue.
- 17Can I print from or scan to an Android™ Smartphone?
- 18Change the printer driver settings (Windows / macOS)
- 19The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 20The printer status is Offline or Paused.
- 21Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 22To maintain the best overall quality, are there any parts I should maintain?
- 23The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2).
- 24What is a "Generic PCL Driver"?
- 25Can I use non-Brother or third party supplies with the Brother machine?
- 26Replace the drum unit
- 27I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®.
- 28The printed letters are slanted, positioned incorrectly.
- 29I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 30What is the difference between the toner cartridge and the drum unit?
- 31I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 32What are the cable specifications?
- 33How do I print on transparencies etc?
- 34When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 35Black spots appear at regular intervals down the page.
- 36Uninstall the drivers. (Mac OS X 10.5)
- 37White lines appear down the page.
- 38How do I clean the corona wire on the drum unit?
- 39Replace the toner cartridge.
- 40How do I clear paper jams?
- 41Cannot print after a Windows 10 update (June 2020)
- 42Paper size settings are unavailable when I print from OpenOffice (Linux)
- 43My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 44The downloaded driver's name is different from my machine's name. (Linux)
- 45Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 46The driver installation finished successfully but I cannot print. (Linux)
- 47I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 48I'm using SuSE 11.2. I cannot print to Brother monochrome machines. (Linux)
- 49To install the printer driver easily using a tool. (Linux)
- 50Windows 10 Support Information
