FAQs & Troubleshooting
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136 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2How do I change the paper tray and paper size settings?
- 3Delete print jobs from the print queue.
- 4The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 5Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 6What kind of paper can I use?
- 7Can I use non-Brother or third party supplies with the Brother machine?
- 8Using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines.
- 9What is the recommended paper?
- 10What driver package format is supported by my Linux distribution?
- 11I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 12To maintain the best overall quality, are there any parts I should maintain?
- 13What is a "Generic PCL Driver"?
- 14Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 15The printer makes a grinding or clicking sound.
- 16Replace the drum unit
- 17I am unable to print from a client PC to a printer on a print server. (Linux)
- 18Change the printer driver settings (Windows / macOS)
- 19The paper is skewed when it's printed.
- 20When I print from Adobe® Illustrator® with the ‘Improve Grey Printing’ option enabled, the document with halftone setting does not print as expected.
- 21Black spots appear at regular intervals down the page.
- 22An error message referring to BRSVC01A.EXE appears after installing the printer driver on Windows® XP SP2 or Windows Server 2003.
- 23Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 24Why is the Status light (led) red and the Paper light (led) flashing?
- 25Why does the Drum LED blink?
- 26Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 27White lines appear down the page.
- 28Printouts are faint.
- 29Replace the toner cartridge.
- 30What is the difference between the toner cartridge and the drum unit?
- 31I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 32There is no jammed paper in the machine, but still the Paper LED is ON or Flashing.
- 33Where can I download a driver for my machine?
- 34None of the LEDs illuminate.
- 35Uninstall the drivers. (Mac OS X 10.5)
- 36I'm using Mac OS 8.6-9.2. How can I uninstall the drivers?
- 37Black toner marks appear across the page.
- 38My printouts have a grey background.
- 39Vertical black lines appear on the printout.
- 40My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 41I'm using openSUSE 11.3. I cannot print to my Brother Machine. (Linux)
- 42Install the built-in drivers (For Windows 8 and Windows 10)
- 43How to identify your Operating System (OS).
- 44Can I print from or scan to an Android™ Smartphone?
- 45Can I print from or scan to an iPhone, iPod Touch or iPad?
- 46I cannot print from my computer via USB.
- 47I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 48The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 49The printer status is Offline or Paused.
- 50Functions supported in the Windows 7 built-in drivers