FAQs & Troubleshooting
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228 Results
- 1Load paper in the paper tray
- 2Adjust colour settings by using the custom setting in the printer driver
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Replace Drum
- 5What is the printable area per page?
- 6Can I print from and scan to iPhone, iPod Touch and iPad?
- 7Replace Toner
- 8What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 9Replace Laser
- 10What is Brother iPrint&Scan?
- 11The printer status is Offline or Paused.
- 12Replace Belt
- 13Paper is curled or wavy.
- 14Can I use non-Brother or third party supplies with the Brother machine?
- 15I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 16Can I print from or scan to Android™ Smartphone?
- 17Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 18What is the recommended paper?
- 19The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 20Replace WT Box
- 21Jam MP Tray
- 22Replace Fuser
- 23I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 24I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 25Is my machine compatible with Windows Vista™?
- 26What is the BRAdmin Professional software used for?
- 27No Drum Unit
- 28I print mainly black and white documents. How can I stop the life of my colour toner cartridges from decreasing when I print?
- 29Jam Duplex
- 30I cannot print using my Brother machine on a wireless network (Mac)
- 31How to identify your Operating System (OS).
- 32I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 33What can happen if the wrong paper is used in your machine.
- 34I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 35I don't think I got the full yield from my high-yield toner cartridge, but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 36Short Paper
- 37What are the differences between an 'Ad hoc mode' and 'Infrastructure mode' network?
- 38White streaks or bands down the page
- 39Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 40Discover the MAC address of the Brother network card
- 41Toner Error
- 42Replace PF Kit xx
- 43Size Error DX
- 44Out of Memory
- 45Paper is wrinkled.
- 46Can I print from DOS applications?
- 47When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 48I cannot print from my computer via USB.
- 49Check the Node Name of the Brother machine
- 50Delete print jobs from the print queue.
