FAQs & Troubleshooting
Latest |
122 Results
- 114/12/2023Discover the MAC address of the Brother network card
- 212/07/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 321/06/2023Delete print jobs from the print queue.
- 419/05/2023I cannot print from my computer via USB.
- 526/04/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 626/04/2023Change the printer driver settings (Windows / macOS)
- 719/04/2023The printer status is Offline or Paused.
- 815/03/2023Verify the Brother machine is connected to the Wired Network (For Windows)
- 915/02/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 1011/01/2023Can I use non-Brother or third party supplies with the Brother machine?
- 1126/12/2022How to identify your Operating System (OS).
- 1209/11/2022Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 1315/09/2022I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 1416/08/2022What is the difference between the toner cartridge and the drum unit?
- 1528/07/2022The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 1628/07/2022Uninstall the drivers. (Mac OS X 10.5)
- 1715/06/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 1812/05/2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 1914/04/2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 2028/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 2111/11/2021Open the Control Panel (For Windows)
- 2227/07/2020Cannot print after a Windows 10 update (June 2020)
- 2301/11/2019Can I print from or scan to an iPhone, iPod Touch or iPad?
- 2419/06/2019Windows 10 Support Information
- 2525/10/2018Vertical black lines appear on the print out.
- 2619/10/2018The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2701/08/2018I cannot print from my computer via network. (For Windows)
- 2810/07/2018Windows 7 Support Information
- 2925/05/2018What can happen if the wrong paper is used in your machine.
- 3001/11/2017I cannot print from my computer via network (for Macintosh).
- 3128/02/2017When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 3222/04/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 3301/03/2016What is the life of the consumables?
- 3426/02/2016The printed letters are slanted, positioned incorrectly.
- 3509/02/2016How do I clear paper jams?
- 3616/11/2015Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 3716/11/2015I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 3813/10/2015I'm using the BR-Script3 driver, and my Brother machine does not print my document with the Booklet option I selected in Adobe® Acrobat® / Adobe® Reader®.
- 3913/10/2015I cannot use the "Modules Update" button on Web BRAdmin.
- 4013/10/2015I'm using Mac OS 8.6-9.2. How can I uninstall the drivers?
- 4124/09/2015I'm using my Brother machine in a Windows XP / Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 4224/09/2015I'm using Mac OS X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 4324/09/2015Can I buy any MICR toner?
- 4424/09/2015The print quality is not good when using the 2-sided(duplex) printing function.
- 4509/06/2015I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 4609/06/2015I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 4709/06/2015The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4830/09/2014When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 4930/09/2014When trying to print from Mac OS X the print queue is stopped.
- 5030/09/2014Download a file from the "Downloads" section and save it to Windows 8 computer.