FAQs & Troubleshooting
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207 Results
- 1Replace Toner
- 2Replace Drum
- 3Print both sides of paper or a booklet automatically
- 4Drum End Soon
- 5The printer status is Offline or Paused.
- 6Replace Belt
- 7Jam Inside
- 8Jam MP Tray
- 9Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 10Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 11Jam Rear
- 12Jam Tray 1 / Jam Tray 2
- 13No Waste Toner
- 14I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 15The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 16Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 17Replace PF Kit xx
- 18Load paper in the paper tray
- 19Turn the Toner Save Mode on or off
- 20What driver package format is supported by my Linux distribution?
- 21Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 22Condensation
- 23Registration or Registration failed.
- 24I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 25The color of your printouts is not what you expected
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 28What is the difference between the toner cartridge and the drum unit?
- 29Can I print from and scan to iPhone, iPod Touch and iPad?
- 30The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 31Replace Laser
- 32What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 33Replace WT Box
- 34Jam Duplex
- 35Replace Fuser
- 36Cannot print after a Windows 10 update (June 2020)
- 37The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 38What is Brother iPrint&Scan?
- 39Can I use AirPrint with my Brother machine?
- 40How to identify your Operating System (OS).
- 41No Tray
- 42No Belt Unit
- 43Calibrate
- 44No Toner
- 45Toner Low
- 46Out of Memory
- 47Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 48How do I clean the drum unit?
- 49Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone.
- 50Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.