FAQs & Troubleshooting
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219 Results
- 1How do I replace the Waste toner box?
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7I cannot print using my Brother machine on a wireless network (Windows)
- 8Can I use AirPrint with my Brother machine?
- 9How do I clear the message "Print Unable 32" from the LCD display?
- 10I still receive the error message "Replace Drums", "Replace Drum(X)", "Drum End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 11What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 12How do I improve the colour density? (Print Calibration)
- 13When I print from Adobe® PhotoShop® with the BR-Script Printer Driver, the dark colours in the document are printed in Black.
- 14"JAM MP TRAY" appears on the LCD.
- 15How do I factory reset the network settings?
- 16Can I print from and scan to iPhone, iPod Touch and iPad?
- 17The printer status is Offline or Paused.
- 18Wireless setup is requesting a WPS PIN to complete the setup
- 19The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 20Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 21Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 22I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 23Is my machine compatible with Windows Vista™?
- 24The colour of printouts are not what I expected.
- 25How do I replace the Belt Unit?
- 26"JAM DUPLEX" error appears on the LCD.
- 27"JAM INSIDE" error appears on the LCD. What should I do?
- 28"JAM TRAY1", "JAM TRAY2" appears on the LCD.
- 29What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 30How do I disable the APIPA protocol?
- 31My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 32I cannot install Brother drivers on Debian 10 (Linux)
- 33I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 34I cannot print using my Brother machine on a wireless network (Mac)
- 35The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up my Brother machine with a network connection (OS X v.10.10.x).
- 36Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone.
- 37Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 38Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 39Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 40Printing documents from Brother iPrint&Scan when using an Android™ mobile device.
- 41I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 42The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 43Adjust colour settings by using the custom setting in the printer driver
- 44I try to configure "Common Name" using the IP address but cannot access the Print Server in Safari with SSL after I created a CSR or a Self-signed Certificate (macOS)
- 45I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates that the IP address is not unique, or a document is printed out on a different machine.
- 46What is the recommended paper?
- 47My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 48Print the Network Configuration List.
- 49Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 50Use the Network Connection Repair Tool (Windows)