FAQs & Troubleshooting
![]() |
Popular |
145 Results
- 1How do I load A5 paper?
- 2How do I print on transparency sheets?
- 3The printer status is Offline or Paused.
- 4What are the difference between the PCL Driver and the PS (PostScript) Driver?
- 5How can I print on custom-size (Long) paper?
- 6The printed letters are slanted, positioned incorrectly.
- 7I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®.
- 8How do I check which driver I'm using, a PCL driver or a BR-Script driver.
- 9When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 10The printer has stopped receiving data half way through a print job.
- 11I want to change the paper tray and paper size settings. Do I change these things on the printer front panel, or in the driver on my Windows® PC?
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 14How to identify your Operating System (OS).
- 15I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 16My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 17How do I print a watermark from a Windows PC
- 18Can I print from or scan to an Android™ Smartphone?
- 19The printer stopped receiving data halfway through the print job.
- 20Can I print from DOS applications?
- 21The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 22How can I find the page count for my machine?
- 23The paper is skewed when it's printed.
- 24Selecting the best possible print quality from a Windows PC
- 25What can happen if the wrong paper is used in your machine.
- 26When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 27What are the suitable types of paper for this printer?
- 28Im trying to print but a "Feed Jam Check Tray" error appears on the LCD.
- 29I'm trying to feed the paper from the Multi-purpose tray. "Feed Jam Check Tray" appears on the LCD. What should I do?
- 30How can I use the "N in 1" Printing and "Poster" Printing capabilities?
- 31Discover the MAC address of the Brother network card
- 32Can I print from or scan to an iPhone, iPod Touch or iPad?
- 33Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 34I cannot print from Mac OS X.
- 35An error message referring to BRSVC01A.EXE appears after installing the printer driver on Windows® XP SP2 or Windows Server 2003.
- 36The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2).
- 37What is the printable area per page?
- 38My machine has the Optional Tray Module installed. "Feed Jam Check Tray" error appears on the LCD. What should I do?
- 39The paper is creased when it exits the machine.
- 40Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 41Vertical black lines appear on the print out.
- 42I cannot save a file downloaded from the Brother support website (For Windows)
- 43Delete print jobs from the print queue.
- 44Download a file from the "Downloads" section and save it to Windows 8 computer.
- 45The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 46I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 47Functions supported in the Windows 7 built-in drivers
- 48Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 49What are the unsuitable types of paper to use on this printer?
- 50Using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines.