FAQs & Troubleshooting
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143 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 3The printer status is Offline or Paused.
- 4I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®.
- 5Functions supported in the Windows 7 built-in drivers
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8What is a "Generic PCL Driver"?
- 9How to identify your Operating System (OS).
- 10How do I change the paper tray and paper size settings from the printer driver?
- 11Cannot print after a Windows 10 update (June 2020)
- 12When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 13An error message referring to BRSVC01A.EXE appears after installing the printer driver on Windows® XP SP2 or Windows Server 2003.
- 14What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16I cannot print from Mac OS X.
- 17Can I print from DOS applications?
- 18What do the LCD messages (Printer Status Messages) on the display of the control panel mean?
- 19I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 20I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page.
- 21I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 22"JAM: C" error appears on the LCD.
- 23What driver package format is supported by my Linux distribution?
- 24Can I print from or scan to an iPhone, iPod Touch or iPad?
- 25What kind of labels and transparencies can I use?
- 26What kind of paper should I avoid?
- 27The printer prints unexpectedly or it prints garbage.
- 28The machine does not print anything.
- 29"JAM: B" error appears on the LCD.
- 30Using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines.
- 31Delete print jobs from the print queue.
- 32I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 33When I print from Adobe® Illustrator® with the ‘Improve Grey Printing’ option enabled, the document with halftone setting does not print as expected.
- 34What kind of paper can I use?
- 35Can I use non-Brother or third party supplies with the Brother machine?
- 36When trying to print from Mac OS X the print queue is stopped.
- 37When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 38What are the expected yields of the consumables?
- 39What is the recommended paper?
- 40I cannot print from my computer via network. (For Windows)
- 41I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 42I cannot install Brother drivers on Debian 10 (Linux)
- 43Download a file from the "Downloads" section and save it to Windows 8 computer.
- 44The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 45Can I print from or scan to an Android™ Smartphone?
- 46The paper is skewed when it's printed.
- 47Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 48Change the printer driver settings (Windows / macOS)
- 49How do I clean the Paper feed roller?
- 50"JAM: E" error appears on the LCD.