FAQs & Troubleshooting
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178 Results
- 1Clean the drum unit
- 2Replace WT (waste toner) Box
- 3Replace Drum
- 4The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 5Load paper in the paper tray
- 6Replace Toner
- 7What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9WT Box End Soon
- 10Replace Fuser
- 11Size Mismatch
- 12Reset the print server to the default factory settings
- 13I cannot print using my Brother machine on a wireless network (Windows)
- 14Printing on plain paper, thin paper, recycled paper or bond paper from the Manual feed slot
- 15Replace PF Kit xx
- 16The printer status is Offline or Paused.
- 17The colour of your printouts is not what you expected
- 18Jam Rear
- 19Adjust the Brother machine's Sleep Time setting
- 20Turn the Toner Save Mode on or off
- 21What is Brother iPrint&Scan?
- 22How to identify your Operating System (OS).
- 23I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 24Out of Memory
- 25The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 26Jam 2-sided
- 27Wireless setup is requesting a WPS PIN to complete the setup
- 28No Toner
- 29Cover is Open
- 30Toner Low
- 31"Offline" appears on the Status Monitor.
- 32Enable the Brother machine's network interface.
- 33My Brother machine prints garbage data or blank pages when printing from my Android™ mobile device using Brother iPrint&Scan.
- 34I still receive the error message "Replace Drums", "Replace Drum: X", "Drum End Soon", or "Drum End Soon: X" after I replace the drum unit with a new one.
- 35Discover the MAC address of the Brother network card
- 36Print Unable XX
- 37No Waste Toner
- 38My Brother machine has no power.
- 39Set up your Brother machine on a wireless network.
- 40I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 41Guidelines for configuring your Brother machine on a wireless network
- 42Toner Error
- 43Disable the APIPA protocol.
- 44My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 45Jam Manual Feed
- 46I try to configure "Common Name" using the IP address but cannot access the Print Server in Safari with SSL after I created a CSR or a Self-signed Certificate (macOS)
- 47Replace Belt unit
- 48Jam Tray 1
- 49I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 50Add your Brother machine with AirPrint (macOS)