FAQs & Troubleshooting
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177 Results
- 1What kind of paper should I avoid?
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 4What is the printable area per page?
- 5I cannot save a file downloaded from the Brother support website (For Windows)
- 6When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 7When I try to print thin colour borders in Microsoft Excel, the borders are printed in black.
- 8My printouts have wrinkles or creases.
- 9Can I print from DOS applications?
- 10When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 11What are Windows ICM profiles?
- 12How do I replace the Oil Bottle?
- 13The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 14The printer status is Offline or Paused.
- 15The colour of printouts are not what I expected.
- 16How can I use the "N in 1" Printing and "Poster" Printing capabilities?
- 17I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page.
- 18My prints are faint.
- 19I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®.
- 20Using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines.
- 21What is the Optional LT-26CL and how do I install it?
- 22Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 23How do I create and use a Macro on a Windows PC
- 24How do I replace the waste toner pack?
- 25White streaks or bands appear down the page.
- 26How do I factory reset the Network Interface Card (NIC)?
- 27White spots appear.
- 28Vertical black lines or streaks appear on the printout.
- 29Delete print jobs from the print queue.
- 30The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 31The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 32Can I print from or scan to an Android™ Smartphone?
- 33Change the printer driver settings (Windows / macOS)
- 34Uneven density appears periodically in an horizontal direction.
- 35How should I maintain the printer?
- 36The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2).
- 37How do I print the internal Test Page, Demo Page or Print Settings Page?
- 38Printouts have toner specks.
- 39I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 40What kind of memory can I use?
- 41Lines appears across the page.
- 42"JAM E1" error appears on the LCD.
- 43"JAM D" or "JAM E2" error appears on the LCD.
- 44What is the BRAdmin Professional software used for?
- 45Nothing is printed on the page or some colours are missing.
- 46Windows 10 Support Information
- 47How do I print a watermark from a Windows PC
- 48Shade appears on the transparency.
- 49How do I replace the Ozone Filter?
- 50How do I use the Brother Analysis Tool software?