FAQs & Troubleshooting
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215 Results
- 1Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 2Can I print from and scan to iPhone, iPod Touch and iPad?
- 3JAM INSIDE
- 4Can I print from or scan to Android™ Smartphone?
- 5What is Brother iPrint&Scan?
- 6The printer status is Offline or Paused.
- 7REPLACE DRUM
- 8Reset the print server to the default factory settings
- 9JAM REAR
- 10I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 11TONER LOW
- 12Print the Network Configuration page.
- 13JAM DUPLEX
- 14The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 15I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 16MANUAL FEED
- 17REPLACE TONER
- 18JAM TRAY 1
- 19"Offline" appears on the Status Monitor.
- 20Can I use AirPrint with my Brother machine?
- 21Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
- 22SERVICE CALL
- 23Guidelines for configuring your Brother machine on a wireless network
- 24How to identify your Operating System (OS).
- 25What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 26The printer prints unexpectedly or it prints garbage data.
- 27What kind of paper can I use?
- 28What is the recommended paper?
- 29Print on labels and envelopes from the manual feed slot.
- 30My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 31I cannot find some option in the Printing preferences. (For Windows)
- 32What is Toner Continue Mode?
- 33Change the printer driver settings (Windows / macOS)
- 34CARTRIDGE ERROR
- 35Wrinkles or creases
- 36Page skewed
- 37I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 38I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 39Use the Network Connection Repair Tool (Windows)
- 40Discover the MAC address of the Brother network card
- 41FUSER ERROR
- 42DUPLEX DISABLED
- 43Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 44Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 45DRUM END SOON
- 46Curl or wavy
- 47Envelope creases
- 48I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 49NO TONER
- 50NO PAPER T1