FAQs & Troubleshooting
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215 Results
- 1Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 2REPLACE DRUM
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4What is Brother iPrint&Scan?
- 5Can I print from and scan to iPhone, iPod Touch and iPad?
- 6Can I print from or scan to Android™ Smartphone?
- 7I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9The printer status is Offline or Paused.
- 10JAM INSIDE
- 11REPLACE TONER
- 12Can I use AirPrint with my Brother machine?
- 13"Offline" appears on the Status Monitor.
- 14JAM DUPLEX
- 15Discover the MAC address of the Brother network card
- 16Reset the print server to the default factory settings
- 17Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
- 18CARTRIDGE ERROR
- 19JAM TRAY 1
- 20Curl or wavy
- 21I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 22How to identify your Operating System (OS).
- 23What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 24My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 25I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 26Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 27Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 28JAM REAR
- 29What is Toner Continue Mode?
- 30The printer prints unexpectedly or it prints garbage data.
- 31Print the Network Configuration page.
- 32Guidelines for configuring your Brother machine on a wireless network
- 33The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 34Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 35The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 36The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 37Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 38Clean the Drum Unit.
- 39SIZE ERROR DX
- 40TONER LOW
- 41Print on both sides of the paper (Auto 2-sided/Duplex Printing for Mac OS X 10.4.11 or later).
- 42What are the differences between an 'Ad hoc mode' and 'Infrastructure mode' network?
- 43Use the Network Connection Repair Tool (Windows)
- 44I cannot find some option in the Printing preferences. (For Windows)
- 45Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 46FRONT COVER OPEN or FUSER COVER OPEN
- 47What kind of paper can I use?
- 48Wrinkles or creases
- 49I cannot install Brother drivers on Debian 10 (Linux)
- 50Cannot print after a Windows 10 update (June 2020)