FAQs & Troubleshooting
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149 Results
- 1The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 2The printed page is all black
- 3The printer prints unexpectedly or it prints garbage data.
- 4Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 5JAM TRAY 1
- 6JAM DUPLEX
- 7JAM REAR
- 8JAM INSIDE
- 9My paper is curled
- 10"Offline" appears on the Status Monitor.
- 11I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 12REPLACE DRUM
- 13Can I print from or scan to an Android™ Smartphone?
- 14DRUM STOP
- 15Print on both sides of the paper (Auto 2-sided/Duplex Printing for Mac OS X 10.4.11 or later).
- 16Page skewed
- 17I want to print using CUPS while keeping SELinux enabled. (Linux)
- 18NO TONER
- 19Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 20When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 21Print on labels and envelopes from the manual feed slot.
- 22Black lines down the page
- 23My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 24Delete print jobs from the print queue.
- 25How to identify your Operating System (OS).
- 26The printer status is Offline or Paused.
- 27Curl or wavy
- 28Wrinkles or creases
- 29My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 30A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 31I cannot install Brother drivers on Debian 10 (Linux)
- 32The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 33NO PAPER T1
- 34TONER LOW
- 35How do I print a Test page?
- 36MEMORY FULL
- 37Envelope creases
- 38Turn the Toner Save Mode on or off.
- 39What driver package format is supported by my Linux distribution?
- 40To install the printer driver easily using a tool. (Linux)
- 41I cannot save a file downloaded from the Brother support website (For Windows)
- 42FUSER ERROR
- 43PRINT OVERRUN
- 44DRUM END SOON
- 45White lines down the page
- 46White lines, bands or ribbing appear across the page
- 47What is the recommended paper?
- 48REPLACE TONER
- 49Paper size settings are unavailable when I print from OpenOffice (Linux)
- 50All print jobs are aborted and nothing is printed. (Linux)