FAQs & Troubleshooting
![]() |
Latest |
166 Results
- 114/12/2023Discover the MAC address of the Brother network card
- 213/09/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 312/07/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 421/06/2023Delete print jobs from the print queue.
- 519/05/2023I cannot print from my computer via USB.
- 626/04/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 726/04/2023Change the printer driver settings (Windows / macOS)
- 826/04/2023Open the Status Monitor
- 919/04/2023The printer status is Offline or Paused.
- 1019/04/2023"Offline" appears on the Status Monitor.
- 1115/03/2023Verify the Brother machine is connected to the Wired Network (For Windows)
- 1215/02/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 1311/01/2023Can I use non-Brother or third party supplies with the Brother machine?
- 1426/12/2022How to identify your Operating System (OS).
- 1521/12/2022Paper size settings are unavailable when I print from OpenOffice (Linux)
- 1609/11/2022Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 1709/11/2022I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 1809/11/2022What is the default node name of the Brother Print Server?
- 1909/11/2022Can I print from DOS applications?
- 2012/10/2022I am using Windows Vista 64 bit. I cannot print from the printer in a network-shared environment. What can I do?
- 2112/10/2022I am using Windows. When I print a document, the printed page is blank. What should I do?
- 2215/09/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 2315/09/2022I cannot print from the printer in a network-shared environment when using Windows XP SP2 32 bit or Windows Vista 32 bit. What can I do?
- 2415/09/2022I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 2516/08/2022What is the difference between the toner cartridge and the drum unit?
- 2616/08/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 2728/07/2022The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 2828/07/2022Uninstall the drivers. (Mac OS X 10.5)
- 2928/07/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 3027/07/2022Replace the drum unit.
- 3115/06/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3212/05/2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 3328/03/2022I cannot find some option in the Printing preferences. (For Windows)
- 3428/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 3528/03/2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 3617/01/2022I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 3711/11/2021Open the Control Panel (For Windows)
- 3814/10/2021I cannot install Brother drivers on Debian 10 (Linux)
- 3911/02/2021Drum Life End Soon
- 4011/02/2021Replace the toner cartridge
- 4127/07/2020Cannot print after a Windows 10 update (June 2020)
- 4209/07/2020What driver package format is supported by my Linux distribution?
- 4301/07/2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 4404/12/2019The downloaded driver's name is different from my machine's name. (Linux)
- 4504/12/2019The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 4628/11/2019Print command (LPR) (Linux)
- 4728/11/2019My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 4818/11/2019Print command (cupswrapper) (Linux)
- 4901/11/2019Can I print from or scan to an iPhone, iPod Touch or iPad?
- 5030/10/2019Pre-Required Procedures (Linux)