FAQs & Troubleshooting
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166 Results
- 1Error Message from CD installation in Windows XP : Cannot find file bh21xx.pdd. Please locate the file, occurs during installation. The installation states a file is missing.
- 2The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4The error message PRINT OVERRUN is printed out.
- 5An error message MEMORY FULL is printed out.
- 6Replace the drum unit.
- 7What do the LED indications mean?
- 8Print on both sides of the paper.
- 9The printer status is Offline or Paused.
- 10Where is the Manual Duplex setting option in the Mac OS X 10.3 driver or greater?
- 11I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 12"Clean Corona Wire" message continues to appear on the PC screen, even though I have cleaned the corona wire on the drum unit.
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14Discover the MAC address of the Brother network card
- 15I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 16The printed letters are slanted, positioned incorrectly.
- 17Delete print jobs from the print queue.
- 18Use the Universal Printer Driver for PCL
- 19How can I change the printer settings?
- 20What is a "Generic PCL Driver"?
- 21Can I use non-Brother or third party supplies with the Brother machine?
- 22Print the Network Configuration List.
- 23Cannot print after a Windows 10 update (June 2020)
- 24The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 25Can I print from DOS applications?
- 26What can happen if the wrong paper is used in your machine.
- 27My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 28Verify the Brother machine is connected to the Wired Network (For Windows)
- 29What is Network Shared printing?
- 30Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 31The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 32I cannot print from my computer via USB.
- 33What kind of paper can I use?
- 34Reset the print server to the default factory settings
- 35Uninstall the drivers. (Mac OS X 10.5)
- 36How do I clear paper jams?
- 37I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 38I cannot save a file downloaded from the Brother support website (For Windows)
- 39Protect your Brother machine against unauthorised access over the network
- 40Verify the Brother machine connected to the Wired Network (For Macintosh)
- 41Can I use AirPrint with my Brother machine?
- 42How to identify your Operating System (OS).
- 43Change the printer driver settings (Windows / macOS)
- 44The paper is skewed when it's printed.
- 45Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 46Drum Life End Soon
- 47I cannot print from my computer via network (for Macintosh).
- 48My Printer starts warming up in Sleep mode.
- 49The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 50What driver package format is supported by my Linux distribution?