FAQs & Troubleshooting
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166 Results
- 1The printer status is Offline or Paused.
- 2The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 3Where is the Manual Duplex setting option in the Mac OS X 10.3 driver or greater?
- 4The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 5Replace the drum unit.
- 6Error Message from CD installation in Windows XP : Cannot find file bh21xx.pdd. Please locate the file, occurs during installation. The installation states a file is missing.
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8Use the Universal Printer Driver for PCL
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11An error message MEMORY FULL is printed out.
- 12Printouts have a curl or wave.
- 13What is the BRAdmin Professional software used for?
- 14How to identify your Operating System (OS).
- 15I am using Windows. When I print a document, the printed page is blank. What should I do?
- 16Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 17Can I print from DOS applications?
- 18Delete print jobs from the print queue.
- 19"Clean Corona Wire" message continues to appear on the PC screen, even though I have cleaned the corona wire on the drum unit.
- 20I cannot install Brother drivers on Debian 10 (Linux)
- 21My Brother machine misfeeds paper.
- 22Printouts have wrinkles or creases.
- 23What do the LED indications mean?
- 24Print on both sides of the paper.
- 25What driver package format is supported by my Linux distribution?
- 26Can I print from or scan to an Android™ Smartphone?
- 27The paper is skewed when it's printed.
- 28How do I print a printer settings page?
- 29The error message PRINT OVERRUN is printed out.
- 30My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 31The printed letters are slanted, positioned incorrectly.
- 32How can I clean the corona wire of the drum unit?
- 33Can I use AirPrint with my Brother machine?
- 34Change the printer driver settings (Windows / macOS)
- 35I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 36How do I print a Test page?
- 37How can I clean the inside of the printer?
- 38How can I activate/deactivate the Toner Save Mode?
- 39I cannot print from the printer in a network-shared environment when using Windows XP SP2 32 bit or Windows Vista 32 bit. What can I do?
- 40How do I print envelopes from the manual feed slot in Windows applications?
- 41Cannot print after a Windows 10 update (June 2020)
- 42Protect your Brother machine against unauthorised access over the network
- 43I cannot find some option in the Printing preferences. (For Windows)
- 44The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 45What is Network Shared printing?
- 46How can I change the printer settings?
- 47I want to use a different Port number other than 631 with Windows 2000 / XP, Windows Vista and Windows Server 2003 IPP. What should I do?
- 48What can happen if the wrong paper is used in your machine.
- 49What is the recommended paper?
- 50Print the Network Configuration List.
