FAQs & Troubleshooting
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138 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2Replace the toner cartridge
- 3The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 4Can I print from or scan to an Android™ Smartphone?
- 5What is the unprintable area of the page?
- 6Can I print from or scan to an iPhone, iPod Touch or iPad?
- 7The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 8How to identify your Operating System (OS).
- 9What kind of paper can I use?
- 10Printouts have a curl or wave.
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12Can I use AirPrint with my Brother machine?
- 13Change the printer driver settings (Windows / macOS)
- 14The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 15I am using Windows. When I print a document, the printed page is blank. What should I do?
- 16The documents I print from my computer have a curl to them when they feed out of the Brother machine. What can I do?
- 17Printouts have wrinkles or creases.
- 18Replace the drum unit.
- 19How can I activate/deactivate the Toner Save Mode?
- 20The printed letters are slanted, positioned incorrectly.
- 21What driver package format is supported by my Linux distribution?
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 24Where is the Manual Duplex setting option in the Mac OS X 10.3 driver or greater?
- 25Can I use non-Brother or third party supplies with the Brother machine?
- 26My printouts have a grey background.
- 27What can happen if the wrong paper is used in your machine.
- 28What are the expected yields for the consumables?
- 29Download a file from the "Downloads" section and save it to Windows 8 computer.
- 30I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 31The printer status is Offline or Paused.
- 32I cannot install Brother drivers on Debian 10 (Linux)
- 33I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 34Delete print jobs from the print queue.
- 35"Clean Corona Wire" message continues to appear on the PC screen, even though I have cleaned the corona wire on the drum unit.
- 36Error Message from CD installation in Windows XP : Cannot find file bh21xx.pdd. Please locate the file, occurs during installation. The installation states a file is missing.
- 37Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 38Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 39The printer prints unexpectedly or it prints garbage.
- 40The error message PRINT OVERRUN is printed out.
- 41Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 42White lines appear down the page.
- 43White lines appear across the page.
- 44What is the recommended paper?
- 45I cannot install the driver when using the Driver Install Tool. (Linux)
- 46"Offline" appears on the Status Monitor.
- 47I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 48The LEDs on the control panel of the printer indicate "Drum Error", I cleaned the corona wire but the error did not clear.
- 49When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 50Printouts are faint.