FAQs & Troubleshooting
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138 Results
- 1The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 2The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 3The paper is skewed when it's printed.
- 4I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 5The error message PRINT OVERRUN is printed out.
- 6The printer status is Offline or Paused.
- 7"Clean Corona Wire" message continues to appear on the PC screen, even though I have cleaned the corona wire on the drum unit.
- 8The documents I print from my computer have a curl to them when they feed out of the Brother machine. What can I do?
- 9Can I print from or scan to an Android™ Smartphone?
- 10Can I print from or scan to an iPhone, iPod Touch or iPad?
- 11An error message MEMORY FULL is printed out.
- 12What kind of paper can I use?
- 13What can happen if the wrong paper is used in your machine.
- 14Delete print jobs from the print queue.
- 15Where is the Manual Duplex setting option in the Mac OS X 10.3 driver or greater?
- 16Printouts have a curl or wave.
- 17What is the unprintable area of the page?
- 18I cannot install Brother drivers on Debian 10 (Linux)
- 19I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 20I cannot print from my computer via USB.
- 21The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 22After I update my Macintosh, I cannot print via USB. Printer shows "Offline".
- 23Printouts have wrinkles or creases.
- 24What do the LED indications mean?
- 25Replace the drum unit.
- 26Output sheets are completely black.
- 27My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 28I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 29I cannot find some option in the Printing preferences. (For Windows)
- 30Change the printer driver settings (Windows / macOS)
- 31Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 32What is the recommended paper?
- 33The printed letters are slanted, positioned incorrectly.
- 34In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 35Replace the toner cartridge
- 36What driver package format is supported by my Linux distribution?
- 37Cannot print after a Windows 10 update (June 2020)
- 38The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 39How to identify your Operating System (OS).
- 40I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 41What are the expected yields for the consumables?
- 42How do I clear paper jams?
- 43I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 44When I print using the XML Paper Specification Printer Driver, the print out result is not what I expected, it is very different from the original draft.
- 45I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 46I cannot save a file downloaded from the Brother support website (For Windows)
- 47Download a file from the "Downloads" section and save it to Windows 8 computer.
- 48Install the built-in drivers (For Windows 8 and Windows 10)
- 49What is the difference between the toner cartridge and the drum unit?
- 50Can I use AirPrint with my Brother machine?
