FAQs & Troubleshooting
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144 Results
- 1REPLACE DRUM
- 2REPLACE TONER
- 3JAM INSIDE
- 4JAM REAR
- 5The printer status is Offline or Paused.
- 6What is Toner Continue Mode?
- 7I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 8JAM TRAY 1
- 9The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 10MANUAL FEED
- 11How to identify your Operating System (OS).
- 12Curl or wavy
- 13Can I print from or scan to an iPhone, iPod Touch or iPad?
- 14The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 15CARTRIDGE ERROR
- 16DRUM END SOON
- 17I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19I cannot print from my computer via USB.
- 20TONER ENDED
- 21NO PAPER T1
- 22DRUM ERROR
- 23Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 24How do I clear paper jams.
- 25"Offline" appears on the Status Monitor.
- 26Where can I download a driver for my machine?
- 27Uninstall the drivers. (Mac OS X 10.5)
- 28Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 29Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 30I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 31Delete print jobs from the print queue.
- 32The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 33FUSER ERROR
- 34NO TONER
- 35Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 36FRONT COVER OPEN or FUSER COVER OPEN
- 37SIZE ERROR DX
- 38TONER LOW
- 39Can I print from DOS applications? What printer driver emulation can be used?
- 40What is the unprintable area of the page?
- 41Print on labels and envelopes from the manual feed slot.
- 42Cannot print after a Windows 10 update (June 2020)
- 43When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 44My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 45I cannot install Brother drivers on Debian 10 (Linux)
- 46I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 47Can I print from or scan to an Android™ Smartphone?
- 48Change the printer driver settings (Windows / macOS)
- 49DRUM STOP
- 50Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?