FAQs & Troubleshooting
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151 Results
- 1The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 2How do I factory reset the print server?
- 3I cannot save a file downloaded from the Brother support website (For Windows)
- 4The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 5Delete print jobs from the print queue.
- 6How do I change the print server password?
- 7I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page.
- 8The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®.
- 11How to identify your Operating System (OS).
- 12The paper is skewed when it's printed.
- 13Can I print from DOS applications?
- 14What can happen if the wrong paper is used in your machine.
- 15What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 16What is the recommended paper?
- 17How can I activate/deactivate the Toner Save Mode?
- 18I cannot print from my computer via USB.
- 19In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 20Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 21Download a file from the "Downloads" section and save it to Windows 8 computer.
- 22Can I print from or scan to an iPhone, iPod Touch or iPad?
- 23The printer status is Offline or Paused.
- 24The Toner LED is still on or flashing after replacing the toner cartridge, or the status monitor continues to display the message "Toner Low" or "Toner Life End".
- 25Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 26How can I change the printer settings?
- 27What is a "Generic PCL Driver"?
- 28Can I use non-Brother or third party supplies with the Brother machine?
- 29When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 30What is the unprintable area of the page?
- 31What is the BRAdmin Professional software used for?
- 32How do I disable the APIPA protocol?
- 33Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 34Printouts have toner specks.
- 35I cannot install Brother drivers on Debian 10 (Linux)
- 36I want to print using CUPS while keeping SELinux enabled. (Linux)
- 37Pre-Required Procedures (Linux)
- 38I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 39When I print from Adobe® Illustrator® with the ‘Improve Grey Printing’ option enabled, the document with halftone setting does not print as expected.
- 40How do I print envelopes from the manual feed slot using WordPerfect® 9, 10 or 11 for Windows®?
- 41The printer prints garbage.
- 42Uninstall the drivers. (Mac OS X 10.5)
- 43Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 44What kind of paper can I use?
- 45What do the LED indications mean?
- 46What are the expected yields of the consumables?
- 47Replace the toner cartridge
- 48I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 49My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 50I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)