FAQs & Troubleshooting
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151 Results
- 1The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 2The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 5I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page.
- 6How can I change the printer settings?
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8Download a file from the "Downloads" section and save it to Windows 8 computer.
- 9When I print from Adobe® Illustrator® with the ‘Improve Grey Printing’ option enabled, the document with halftone setting does not print as expected.
- 10I cannot install Brother drivers on Debian 10 (Linux)
- 11Delete print jobs from the print queue.
- 12The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 13How to identify your Operating System (OS).
- 14The Toner LED is still on or flashing after replacing the toner cartridge, or the status monitor continues to display the message "Toner Low" or "Toner Life End".
- 15When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'.
- 16The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 17I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®.
- 18Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 19How do I factory reset the print server?
- 20Cannot print after a Windows 10 update (June 2020)
- 21Printouts have wrinkles or creases.
- 22What can happen if the wrong paper is used in your machine.
- 23How do I disable the APIPA protocol?
- 24How can I activate/deactivate the Toner Save Mode?
- 25What driver package format is supported by my Linux distribution?
- 26The printer status is Offline or Paused.
- 27What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 28What kind of paper can I use?
- 29Printouts have a curl or wave.
- 30When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 31The printed letters are slanted, positioned incorrectly.
- 32How can I clean the inside of the printer?
- 33I cannot save a file downloaded from the Brother support website (For Windows)
- 34I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 35Change the printer driver settings (Windows / macOS)
- 36In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 37What is a "Generic PCL Driver"?
- 38How do I change the print server password?
- 39Install the built-in drivers (For Windows 8 and Windows 10)
- 40I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 41What is the difference between the toner cartridge and the drum unit?
- 42Can I print from or scan to an Android™ Smartphone?
- 43The printer prints garbage.
- 44After I installed Sun JavaVM, some applications will not work correctly.
- 45White lines appear down the page.
- 46What is the BRAdmin Professional software used for?
- 47I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 48Printouts have toner specks.
- 49White spots on black text and graphics or black spots appear at 75 mm (3.0 in.) intervals.
- 50Printouts have a gray background.