FAQs & Troubleshooting
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Latest |
90 Results
- 112/07/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 221/06/2023Delete print jobs from the print queue.
- 319/05/2023I cannot print from my computer via USB.
- 426/04/2023Change the printer driver settings (Windows / macOS)
- 519/04/2023The printer status is Offline or Paused.
- 615/03/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 711/01/2023Can I use non-Brother or third party supplies with the Brother machine?
- 826/12/2022How to identify your Operating System (OS).
- 909/11/2022Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 1012/10/2022Replace the drum unit.
- 1116/08/2022What is the difference between the toner cartridge and the drum unit?
- 1228/07/2022Uninstall the drivers. (Mac OS X 10.5)
- 1315/06/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 1412/05/2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 1528/03/2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 1611/11/2021Open the Control Panel (For Windows)
- 1727/07/2020Cannot print after a Windows 10 update (June 2020)
- 1801/07/2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 1901/11/2019Can I print from or scan to an iPhone, iPod Touch or iPad?
- 2019/06/2019Windows 10 Support Information
- 2128/03/2019Check the firmware version.
- 2219/10/2018The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2310/07/2018Windows 7 Support Information
- 2412/06/2018How do I cancel print jobs using the printer control panel?
- 2525/05/2018What can happen if the wrong paper is used in your machine.
- 2622/04/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 2711/03/2016How can I clean the corona wire of the drum unit?
- 2826/02/2016The printed letters are slanted, positioned incorrectly.
- 2926/02/2016Printouts have toner specks.
- 3026/02/2016Lines appears across the page.
- 3109/02/2016The lights in my room flicker when the printer is warming up. I get a short electric surge when the printer is warming up to print the first page. The lights in my office or work flicker or dim when using the printer.
- 3209/02/2016Drum Life End Soon
- 3309/02/2016Print on both sides of the paper.
- 3416/11/2015Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 3516/11/2015I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 3613/10/2015In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 3713/10/2015Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 3824/09/2015I'm using Mac OS X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 3924/09/2015Can I buy any MICR toner?
- 4024/09/2015How do I clear paper jams?
- 4109/06/2015I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 4209/06/2015I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 4309/06/2015The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4430/09/2014When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 4530/09/2014When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 4630/09/2014Replace the toner cartridge
- 4719/09/2014What do the LED indications mean?
- 4819/09/2014The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 4919/09/2014What is the recommended paper?
- 5017/09/2014How can I activate/deactivate the Toner Save Mode?