FAQs & Troubleshooting
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89 Results
- 1The printer does not feed paper from the manual feed slot.
- 2The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 3The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 4The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 5The printer status is Offline or Paused.
- 6Change the printer driver settings (Windows / macOS)
- 7The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 8What do the LED indications mean?
- 9Replace the drum unit.
- 10How to identify your Operating System (OS).
- 11The Toner LED is still on or flashing after replacing the toner cartridge, or the status monitor continues to display the message "Toner Low" or "Toner Life End".
- 12Can I print from or scan to an Android™ Smartphone?
- 13What can happen if the wrong paper is used in your machine.
- 14Install the built-in drivers (For Windows 8 and Windows 10)
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16Delete print jobs from the print queue.
- 17Replace the toner cartridge
- 18Can I print from or scan to an iPhone, iPod Touch or iPad?
- 19I cannot print from my computer via USB.
- 20The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 21When I print from Adobe® Illustrator® with the ‘Improve Grey Printing’ option enabled, the document with halftone setting does not print as expected.
- 22Can I use non-Brother or third party supplies with the Brother machine?
- 23What is the unprintable area of the page?
- 24What is the recommended paper?
- 25How can I activate/deactivate the Toner Save Mode?
- 26My Brother machine misfeeds paper.
- 27Print on both sides of the paper.
- 28The paper is skewed when it's printed.
- 29The printer prints garbage.
- 30Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 31What kind of paper can I use?
- 32When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 33In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 34How can I clean the corona wire of the drum unit?
- 35Vertical black lines appear on the printout.
- 36I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 37Printouts have wrinkles or creases.
- 38I'm using Mac OS X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 39The image is ghosted.
- 40Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 41Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 42Can I buy any MICR toner?
- 43White spots appear in areas of dense black printing.
- 44Output sheets are completely black.
- 45Cannot print after a Windows 10 update (June 2020)
- 46I cannot save a file downloaded from the Brother support website (For Windows)
- 47I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 48A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 49I recently installed the bundled or a new toner cartridge and I don't think I got the full yield from the toner.
- 50Where can I download a driver for my machine?