FAQs & Troubleshooting
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- 1The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 2When I print from Adobe® Illustrator® with the ‘Improve Grey Printing’ option enabled, the document with halftone setting does not print as expected.
- 3The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 4I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®.
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6Delete print jobs from the print queue.
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8Install the built-in drivers (For Windows 8 and Windows 10)
- 9Printouts have a curl or wave.
- 10The printer status is Offline or Paused.
- 11Can I print from or scan to an Android™ Smartphone?
- 12Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 13How can I change the printer settings?
- 14When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 15What is the unprintable area of the page?
- 16How can I activate/deactivate the Toner Save Mode?
- 17How to identify your Operating System (OS).
- 18The printer prints garbage.
- 19Printouts have wrinkles or creases.
- 20The printed letters are slanted, positioned incorrectly.
- 21Can I print from or scan to an iPhone, iPod Touch or iPad?
- 22White lines appear down the page.
- 23Printouts have a gray background.
- 24Printouts are completely black.
- 25Cannot print after a Windows 10 update (June 2020)
- 26Change the printer driver settings (Windows / macOS)
- 27White spots appear in areas of dense black printing.
- 28Black toner marks appear across the page.
- 29The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 30I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 31The paper is skewed when it's printed.
- 32Lines appears across the page.
- 33Vertical black lines appear on the printout.
- 34I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 35Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 36The printer does not feed paper from the manual feed slot.
- 37I cannot print from my computer via network (for Macintosh).
- 38The Toner LED is still on or flashing after replacing the toner cartridge, or the status monitor continues to display the message "Toner Low" or "Toner Life End".
- 39White spots on black text and graphics or black spots appear at 75 mm (3.0 in.) intervals.
- 40Replace the drum unit.
- 41What is the recommended paper?
- 42Print on both sides of the paper.
- 43White lines appear across the page.
- 44The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 45I cannot print from my computer via USB.
- 46Printouts have toner specks.
- 47What kind of paper can I use?
- 48Can I use non-Brother or third party supplies with the Brother machine?
- 49I'm using Mac OS X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 50What are the expected yields of the consumables?