FAQs & Troubleshooting
Latest |
171 Results
- 5125/01/2019I am unable to print from a client PC to a printer on a print server. (Linux)
- 5225/01/2019I'm using SuSE 11.2. I cannot print to Brother monochrome machines. (Linux)
- 5325/10/2018White lines appear down the page.
- 5425/10/2018Vertical black lines appear on the printout.
- 5519/10/2018The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 5601/08/2018I cannot print from my computer via network. (For Windows)
- 5710/07/2018Windows 7 Support Information
- 5825/05/2018What can happen if the wrong paper is used in your machine.
- 5901/11/2017I cannot print from my computer via network (for Macintosh).
- 6028/02/2017When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 6122/04/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 6226/02/2016The printed letters are slanted, positioned incorrectly.
- 6326/02/2016Lines appears across the page.
- 6409/02/2016How to install your Brother device into a Windows XP environment using the 'In-box' drivers
- 6509/02/2016How do I upgrade the firmware of my Brother print server?
- 6609/02/2016Where do I find a Parallel or USB interface cable?
- 6709/02/2016What is a Print Server?
- 6809/02/2016Why does the Drum LED light?
- 6909/02/2016How do I clear paper jams?
- 7016/11/2015Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 7116/11/2015I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 7213/10/2015The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 7313/10/2015When do I need to upgrade the printer memory?
- 7413/10/2015I cannot use the "Modules Update" button on Web BRAdmin.
- 7513/10/2015The printer prints unexpectedly or it prints garbage.
- 7613/10/2015In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 7713/10/2015Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 7813/10/2015I'm using Mac OS 8.6-9.2. How can I uninstall the drivers?
- 7924/09/2015Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 8024/09/2015Why are the alarm and data lights blinking?
- 8124/09/2015Why are the ready and alarm lights blinking?
- 8224/09/2015I'm using my Brother machine in a Windows XP / Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 8324/09/2015I'm using Mac OS X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 8424/09/2015How do I change the print server password?
- 8524/09/2015Can I buy any MICR toner?
- 8609/06/2015I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 8709/06/2015I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 8809/06/2015The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8930/09/2014When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 9030/09/2014When trying to print from Mac OS X the print queue is stopped.
- 9130/09/2014Download a file from the "Downloads" section and save it to Windows 8 computer.
- 9230/09/2014Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 9326/09/2014Can my printer send me an e-mail if there is a problem?
- 9425/09/2014I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 9519/09/2014What do the LED indications mean?
- 9617/09/2014Printouts have a curl or wave.
- 9716/09/2014Printouts have wrinkles or creases.
- 9816/09/2014Black toner marks appear across the page.
- 9916/09/2014Printouts are faint.
- 10016/09/2014The image is ghosted.