FAQs & Troubleshooting
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171 Results
- 1How do I perform a factory reset?
- 2The machine does not print anything.
- 3The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 4The printer status is Offline or Paused.
- 5Delete print jobs from the print queue.
- 6I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 7What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 8How do I factory reset the Network Interface Card (NIC)?
- 9I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®.
- 10I cannot print from Mac OS X.
- 11How can I change the IP address?
- 12How do I change the print server password?
- 13I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 14The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 15Printouts have a curl or wave.
- 16What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 17Using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines.
- 18What driver package format is supported by my Linux distribution?
- 19Can I print from or scan to an Android™ Smartphone?
- 20The paper is skewed when it's printed.
- 21What kind of envelopes should I avoid?
- 22How can I change the IP address using the ARP and PING commands?
- 23I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 24Printouts have wrinkles or creases.
- 25Can I use non-Brother or third party supplies with the Brother machine?
- 26When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 27When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 28How do I install additional memory?
- 29My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 30An error message referring to BRSVC01A.EXE appears after installing the printer driver on Windows® XP SP2 or Windows Server 2003.
- 31I cannot install Brother drivers on Debian 10 (Linux)
- 32Cannot print after a Windows 10 update (June 2020)
- 33Can I print from or scan to an iPhone, iPod Touch or iPad?
- 34Change the printer driver settings (Windows / macOS)
- 35What is the BROWNIE software?
- 36How do I monitor the status of the printer?
- 37Using the PING command to troubleshoot problems.
- 38I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page.
- 39What can happen if the wrong paper is used in your machine.
- 40What is the BRAdmin Professional software used for?
- 41I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 42I cannot save a file downloaded from the Brother support website (For Windows)
- 43The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 44Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 45Functions supported in the Windows 7 built-in drivers
- 46What kind of labels and transparencies can I use?
- 47What kind of USB cable should I use?
- 48My Brother machine misfeeds paper.
- 49The printer prints unexpectedly or it prints garbage.
- 50The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2).