FAQs & Troubleshooting
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171 Results
- 1The machine does not print anything.
- 2The printer status is Offline or Paused.
- 3What is the BROWNIE software?
- 4I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page.
- 5When trying to print from Mac OS X the print queue is stopped.
- 6I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®.
- 7The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 8I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 9When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 10Change the printer driver settings (Windows / macOS)
- 11I cannot print from my computer via network (for Macintosh).
- 12The paper is skewed when it's printed.
- 13What kind of envelopes should I avoid?
- 14How to install your Brother device into a Windows XP environment using the 'In-box' drivers
- 15How can I change the IP address?
- 16What is a "Generic PCL Driver"?
- 17None of the LEDs illuminate.
- 18Printouts have wrinkles or creases.
- 19The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 20I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 21Where do I find the complete User's Guide?
- 22The printer prints unexpectedly or it prints garbage.
- 23Using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines.
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25Open the Control Panel (For Windows)
- 26The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 27I cannot print from my computer via network. (For Windows)
- 28I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 29Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 30Windows 7 Support Information
- 31What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 32What kind of paper should I avoid?
- 33I cannot print from Mac OS X.
- 34When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 35Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 36How can I change the IP address using the ARP and PING commands?
- 37What do the LED indications mean?
- 38How do I install additional memory?
- 39I am having problems with the paper feed.
- 40In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 41When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 42I cannot install Brother drivers on Debian 10 (Linux)
- 43Cannot print after a Windows 10 update (June 2020)
- 44Delete print jobs from the print queue.
- 45Download a file from the "Downloads" section and save it to Windows 8 computer.
- 46How to identify your Operating System (OS).
- 47I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 48Can I print from or scan to an Android™ Smartphone?
- 49What is an 'In-Box'(built-in) Driver' and 'Native Brother Printer Driver'?
- 50How do I monitor the status of the printer?