FAQs & Troubleshooting
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158 Results
- 1What is the BROWNIE software?
- 2How can I change the IP address?
- 3The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 4How do I perform a factory reset?
- 5The machine does not print anything.
- 6How to identify your Operating System (OS).
- 7Functions supported in the Windows 7 built-in drivers
- 8The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 9An error message referring to BRSVC01A.EXE appears after installing the printer driver on Windows® XP SP2 or Windows Server 2003.
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11I cannot save a file downloaded from the Brother support website (For Windows)
- 12I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 13The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 14Printouts have wrinkles or creases.
- 15Delete print jobs from the print queue.
- 16Can I print from or scan to an Android™ Smartphone?
- 17Change the printer driver settings (Windows / macOS)
- 18I cannot print from Mac OS X.
- 19I cannot install Brother drivers on Debian 10 (Linux)
- 20I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 21Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 22Why are the alarm and data lights blinking?
- 23What kind of memory can I use?
- 24Install the built-in drivers (For Windows 8 and Windows 10)
- 25What do the LED indications mean?
- 26The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 27The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 28Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 29I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page.
- 30Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 31I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 32Can I print from DOS applications?
- 33Print on envelopes.
- 34The printed letters are slanted, positioned incorrectly.
- 35Why are the alarm and data lights on?
- 36I am having problems with the paper feed.
- 37How to install your Brother device into a Windows XP environment using the 'In-box' drivers
- 38I'm using Mac OS 8.6-9.2. How can I uninstall the drivers?
- 39Cannot print after a Windows 10 update (June 2020)
- 40Can I print from or scan to an iPhone, iPod Touch or iPad?
- 41The paper is skewed when it's printed.
- 42Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 43How do I monitor the status of the printer?
- 44The printer prints unexpectedly or it prints garbage.
- 45The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2).
- 46What is a "Generic PCL Driver"?
- 47Printouts have a curl or wave.
- 48How do I clean the corona wire on the drum unit?
- 49I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®.
- 50When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.