FAQs & Troubleshooting
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157 Results
- 1What is the BROWNIE software?
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3An error message referring to BRSVC01A.EXE appears after installing the printer driver on Windows® XP SP2 or Windows Server 2003.
- 4The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 5How do I perform a factory reset?
- 6I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®.
- 7How can I change the IP address?
- 8Printouts have wrinkles or creases.
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10Cannot print after a Windows 10 update (June 2020)
- 11I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 12I cannot print from Mac OS X.
- 13I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 14The printer status is Offline or Paused.
- 15The machine does not print anything.
- 16When trying to print from Mac OS X the print queue is stopped.
- 17The paper is skewed when it's printed.
- 18How do I monitor the status of the printer?
- 19Using the PING command to troubleshoot problems.
- 20Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 21How can I change the IP address using the ARP and PING commands?
- 22When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 23Printouts have a curl or wave.
- 24Delete print jobs from the print queue.
- 25Change the printer driver settings (Windows / macOS)
- 26I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 27My Brother machine misfeeds paper.
- 28What is a "Generic PCL Driver"?
- 29The printed letters are slanted, positioned incorrectly.
- 30What driver package format is supported by my Linux distribution?
- 31How to identify your Operating System (OS).
- 32What is Network Shared printing?
- 33I cannot print from my computer via network. (For Windows)
- 34The printer prints unexpectedly or it prints garbage.
- 35I'm using Windows XP. I can't tell my application to feed paper from the lower tray.
- 36How do I install additional memory?
- 37How do I clear paper jams?
- 38I cannot install the driver when using the Driver Install Tool. (Linux)
- 39I cannot print from my computer via network (for Macintosh).
- 40Can I print from or scan to an Android™ Smartphone?
- 41Can I print from or scan to an iPhone, iPod Touch or iPad?
- 42Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 43Functions supported in the Windows 7 built-in drivers
- 44What kind of USB cable should I use?
- 45I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page.
- 46Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 47What kind of paper can I use?
- 48How do I clean the inside of the printer and Drum Unit?
- 49Replace the drum unit
- 50Using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines.