FAQs & Troubleshooting
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154 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2Change the printer driver settings (Windows / macOS)
- 3Delete print jobs from the print queue.
- 4The printer status is Offline or Paused.
- 5How to identify your Operating System (OS).
- 6Can I print from or scan to an Android™ Smartphone?
- 7When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9An error message referring to BRSVC01A.EXE appears after installing the printer driver on Windows® XP SP2 or Windows Server 2003.
- 10How do I perform a factory reset?
- 11Can I print from or scan to an iPhone, iPod Touch or iPad?
- 12I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 13When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 14I cannot install Brother drivers on Debian 10 (Linux)
- 15How do I monitor the status of the printer?
- 16Using the PING command to troubleshoot problems.
- 17The machine does not print anything.
- 18Printouts have a curl or wave.
- 19Printouts have wrinkles or creases.
- 20Print on envelopes.
- 21The printed letters are slanted, positioned incorrectly.
- 22Install the built-in drivers (For Windows 8 and Windows 10)
- 23When do I need to upgrade the printer memory?
- 24How do I display the Quick Print Setup as a Toolbar?
- 25White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 26White lines appear down the page.
- 27Printouts are faint.
- 28My text prints like a mirror image when I print from some applications, using Windows 2000/XP.
- 29Replace the toner cartridge.
- 30White spots appear in areas of dense black printing.
- 31I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 32The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 33How can I install the necessary driver on a Windows98/Me PC using the USB interface?
- 34The printer prints unexpectedly or it prints garbage.
- 35I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page.
- 36The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2).
- 37Uninstall the drivers. (Mac OS X 10.5)
- 38All the lights are blinking then the drum is blinking.
- 39Lines appears across the page.
- 40Can I print from DOS applications?
- 41My printouts have a grey background.
- 42What can happen if the wrong paper is used in your machine.
- 43Using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines.
- 44Printed pages are completely black.
- 45I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®.
- 46Vertical black lines appear on the printout.
- 47What driver package format is supported by my Linux distribution?
- 48Paper size settings are unavailable when I print from OpenOffice (Linux)
- 49The downloaded driver's name is different from my machine's name. (Linux)
- 50I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)