FAQs & Troubleshooting
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154 Results
- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2Printouts have a curl or wave.
- 3How to identify your Operating System (OS).
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5How do I perform a factory reset?
- 6The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 7The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 8Can I print from or scan to an Android™ Smartphone?
- 9How do I monitor the status of the printer?
- 10Printouts have wrinkles or creases.
- 11The image is ghosted.
- 12Cannot print after a Windows 10 update (June 2020)
- 13Print command (LPR) (Linux)
- 14Install the built-in drivers (For Windows 8 and Windows 10)
- 15I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page.
- 16Why are the alarm and data lights blinking?
- 17The machine does not print anything.
- 18Can I use non-Brother or third party supplies with the Brother machine?
- 19Replace the drum unit
- 20I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®.
- 21When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 22When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 23My text prints like a mirror image when I print from some applications, using Windows 2000/XP.
- 24How do I install additional memory?
- 25I cannot print from my computer via network (for Macintosh).
- 26What is a file server based network and do Brother printers work in that type of environment?
- 27Replace the toner cartridge.
- 28Windows 10 Support Information
- 29A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 30I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 31The printer status is Offline or Paused.
- 32What is an 'In-Box'(built-in) Driver' and 'Native Brother Printer Driver'?
- 33How do I use the Quick Print Setup Utility?
- 34When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 35The printer prints unexpectedly or it prints garbage.
- 36Why does the Drum LED light?
- 37How can I change the IP address?
- 38White lines appear down the page.
- 39My printouts have a grey background.
- 40The printed letters are slanted, positioned incorrectly.
- 41I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 42Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 43How do I upgrade the firmware of my Brother print server?
- 44How can I install the necessary driver on a Windows98/Me PC using the USB interface?
- 45How do I display the Quick Print Setup as a Toolbar?
- 46How can I enable/disable the Quick Print Setup Utility?
- 47An error message referring to BRSVC01A.EXE appears after installing the printer driver on Windows® XP SP2 or Windows Server 2003.
- 48Why are the ready and alarm lights blinking?
- 49Printouts are faint.
- 50White spots appear in areas of dense black printing.