FAQs & Troubleshooting
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155 Results
- 1Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 2Delete print jobs from the print queue.
- 3The printer status is Offline or Paused.
- 4An error message referring to BRSVC01A.EXE appears after installing the printer driver on Windows® XP SP2 or Windows Server 2003.
- 5The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 6I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®.
- 7I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 8How can I enable/disable the Quick Print Setup Utility?
- 9The machine does not print anything.
- 10Using the PING command to troubleshoot problems.
- 11How do I change the print server password?
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 14Change the printer driver settings (Windows / macOS)
- 15When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 16The printed letters are slanted, positioned incorrectly.
- 17Why does the Drum LED light?
- 18What driver package format is supported by my Linux distribution?
- 19Install the built-in drivers (For Windows 8 and Windows 10)
- 20How do I monitor the status of the printer?
- 21What kind of USB cable should I use?
- 22My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 23I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 24I cannot install Brother drivers on Debian 10 (Linux)
- 25The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 26What kind of paper should I avoid?
- 27The printer prints unexpectedly or it prints garbage.
- 28Printouts have a curl or wave.
- 29Printouts have wrinkles or creases.
- 30My printouts have a grey background.
- 31When trying to print from Mac OS X the print queue is stopped.
- 32How do I factory reset the Network Interface Card (NIC)?
- 33The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 34I cannot print from my computer via USB.
- 35I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 36How to identify your Operating System (OS).
- 37What kind of labels and transparencies can I use?
- 38Where do I find a Parallel or USB interface cable?
- 39Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 40The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2).
- 41How can I change the IP address?
- 42How can I change the IP address using the ARP and PING commands?
- 43How do I clean the inside of the printer and Drum Unit?
- 44When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 45Why are the ready and alarm lights blinking?
- 46Vertical black lines appear on the printout.
- 47I cannot install the driver when using the Driver Install Tool. (Linux)
- 48Print command (cupswrapper) (Linux)
- 49I want to print using CUPS while keeping SELinux enabled. (Linux)
- 50The paper is skewed when it's printed.