FAQs & Troubleshooting
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155 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®.
- 4Install the built-in drivers (For Windows 8 and Windows 10)
- 5Cannot print after a Windows 10 update (June 2020)
- 6The printer status is Offline or Paused.
- 7Functions supported in the Windows 7 built-in drivers
- 8How do I monitor the status of the printer?
- 9How can I enable/disable the Quick Print Setup Utility?
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11How to identify your Operating System (OS).
- 12The printer prints unexpectedly or it prints garbage.
- 13Printouts have a curl or wave.
- 14I cannot install Brother drivers on Debian 10 (Linux)
- 15Can I print from or scan to an Android™ Smartphone?
- 16I cannot print from my computer via USB.
- 17I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 18An error message referring to BRSVC01A.EXE appears after installing the printer driver on Windows® XP SP2 or Windows Server 2003.
- 19How can I change the IP address using the ARP and PING commands?
- 20The machine does not print anything.
- 21Can I print from or scan to an iPhone, iPod Touch or iPad?
- 22Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 23Using the PING command to troubleshoot problems.
- 24Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 25The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2).
- 26Why are the ready and alarm lights blinking?
- 27What do the LED indications mean?
- 28How do I factory reset the Network Interface Card (NIC)?
- 29I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 30What kind of paper should I avoid?
- 31What kind of envelopes should I avoid?
- 32Why are the alarm and data lights blinking?
- 33How can I change the IP address?
- 34The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 35Printouts have wrinkles or creases.
- 36Can I use non-Brother or third party supplies with the Brother machine?
- 37What do the LED indications mean?
- 38Can I print using the IPP protocol on Windows XP?
- 39When trying to print from Mac OS X the print queue is stopped.
- 40When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 41Why does the Drum LED light?
- 42How do I uninstall the Windows printer driver
- 43What driver package format is supported by my Linux distribution?
- 44Large characters are printed incorrectly. (Linux)
- 45Windows 10 Support Information
- 46Delete print jobs from the print queue.
- 47What is the difference between the toner cartridge and the drum unit?
- 48Change the printer driver settings (Windows / macOS)
- 49The paper is skewed when it's printed.
- 50I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
