FAQs & Troubleshooting
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165 Results
- 1The machine does not print anything.
- 2I cannot save a file downloaded from the Brother support website (For Windows)
- 3An error message referring to BRSVC01A.EXE appears after installing the printer driver on Windows® XP SP2 or Windows Server 2003.
- 4How to identify your Operating System (OS).
- 5The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 6The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 7The printer status is Offline or Paused.
- 8I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®.
- 9Data is sent from the PC but the printer does not print. The Data LED is blinking.
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11"There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC.
- 12What driver package format is supported by my Linux distribution?
- 13Can I print from or scan to an Android™ Smartphone?
- 14What is a "Generic PCL Driver"?
- 15The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 16I cannot install Brother drivers on Debian 10 (Linux)
- 17I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 18The paper is skewed when it's printed.
- 19I cannot print from Mac OS X.
- 20Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 21Functions supported in the Windows 7 built-in drivers
- 22I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 23When trying to print from Mac OS X the print queue is stopped.
- 24Download a file from the "Downloads" section and save it to Windows 8 computer.
- 25I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 26Change the printer driver settings (Windows / macOS)
- 27Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 28What is an 'In-Box'(built-in) Driver' and 'Native Brother Printer Driver'?
- 29What can happen if the wrong paper is used in your machine.
- 30What is the difference between the toner cartridge and the drum unit?
- 31Can I print from or scan to an iPhone, iPod Touch or iPad?
- 32How do I check the driver version on a Mac?
- 33The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2).
- 34What kind of paper can I use?
- 35Printouts have a curl or wave.
- 36What is the best printer driver to use-the PCL or BR-Script driver?
- 37My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 38Open the Control Panel (For Windows)
- 39I cannot install the driver when using the Driver Install Tool. (Linux)
- 40Cannot print after a Windows 10 update (June 2020)
- 41Delete print jobs from the print queue.
- 42How do I turn off the Status Monitor using the USB port?
- 43What kind of USB cable should I use?
- 44Using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines.
- 45The downloaded driver's name is different from my machine's name. (Linux)
- 46None of the LEDs illuminate.
- 47The driver installation finished successfully but I cannot print. (Linux)
- 48I cannot print from my computer via USB.
- 49The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 50The printer prints unexpectedly or it prints garbage.