FAQs & Troubleshooting
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157 Results
- 1The printer status is Offline or Paused.
- 2Why does the Drum LED light?
- 3I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®.
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 6The machine does not print anything.
- 7The paper is skewed when it's printed.
- 8The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 9"There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC.
- 10An error message referring to BRSVC01A.EXE appears after installing the printer driver on Windows® XP SP2 or Windows Server 2003.
- 11The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 12Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 13How do I perform a factory reset?
- 14Install the built-in drivers (For Windows 8 and Windows 10)
- 15The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2).
- 16Replace the drum unit
- 17The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 18Change the printer driver settings (Windows / macOS)
- 19I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 20Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 21Can I use non-Brother or third party supplies with the Brother machine?
- 22My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 23I cannot install Brother drivers on Debian 10 (Linux)
- 24What driver package format is supported by my Linux distribution?
- 25Cannot print after a Windows 10 update (June 2020)
- 26Can I print from or scan to an iPhone, iPod Touch or iPad?
- 27I cannot print from my computer via USB.
- 28I cannot print from Mac OS X.
- 29Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 30How do I install additional memory?
- 31What is Network Shared printing?
- 32I cannot print from my computer via network (for Macintosh).
- 33I am having problems with the paper feed.
- 34Why are the ready and alarm lights blinking?
- 35Replace the toner cartridge.
- 36The downloaded driver's name is different from my machine's name. (Linux)
- 37I'm using openSUSE 11.3. I cannot print to my Brother Machine. (Linux)
- 38I cannot save a file downloaded from the Brother support website (For Windows)
- 39Open the Control Panel (For Windows)
- 40What is the difference between the toner cartridge and the drum unit?
- 41Can I print from or scan to an Android™ Smartphone?
- 42I cannot print from my computer via network. (For Windows)
- 43Data is sent from the PC but the printer does not print. The Data LED is blinking.
- 44What kind of paper should I avoid?
- 45What kind of paper can I use?
- 46I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 47The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 48Printouts have wrinkles or creases.
- 49When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 50Paper size settings are unavailable when I print from OpenOffice (Linux)