FAQs & Troubleshooting
Latest |
151 Results
- 113/06/2024Cartridge Error
- 213/06/2024What is Toner Continue Mode?
- 313/06/2024Drum End Soon
- 415/05/2024What do the LED indications mean?
- 513/03/2024Uninstall the drivers. (macOS 13 or greater)
- 613/03/2024I cannot print using my Brother machine on a wireless network (Mac)
- 713/03/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 814/02/2024Turn the Toner Save Mode on or off.
- 914/12/2023Discover the MAC address of the Brother network card
- 1013/09/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 1112/07/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 1221/06/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 1321/06/2023Delete print jobs from the print queue.
- 1419/05/2023Verify the Brother machine is connected to the Wireless Network (For Macintosh)
- 1519/05/2023I cannot print from my computer via USB.
- 1612/05/2023I cannot print from my computer via network. (For Macintosh)
- 1712/05/2023Check the IP addresses of your PC and the Brother machine
- 1826/04/2023I cannot install the Brother printer driver (macOS 11 or later)
- 1926/04/2023In Windows®, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 2026/04/2023I cannot print using my Brother machine on a wireless network (Windows)
- 2126/04/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 2226/04/2023Change the printer driver settings (Windows / macOS)
- 2319/04/2023The printer status is Offline or Paused.
- 2415/03/2023Verify the Brother machine is connected to the Wireless Network (For Windows)
- 2515/03/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 2615/02/2023When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 2715/02/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 2811/01/2023Can I use non-Brother or third party supplies with the Brother machine?
- 2911/01/2023I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 3026/12/2022Open the Status Monitor
- 3126/12/2022How to identify your Operating System (OS).
- 3226/12/2022Install your Brother machine's driver to print and scan from your Mac (macOS 10.14 or earlier)
- 3315/09/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 3416/08/2022What is the difference between the toner cartridge and the drum unit?
- 3516/08/2022A blank page is fed from my Brother machine even though I didn't try to print or copy documents.
- 3616/08/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 3728/07/2022My Brother machine could not be found over the network when I installed drivers on my PC.
- 3828/07/2022The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 3928/07/2022Check the Node Name of the Brother machine
- 4028/07/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 4115/06/2022Print a Printer Settings page.
- 4215/06/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4312/05/2022Uninstall the Brother Software and Drivers (Windows)
- 4412/05/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4528/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 4628/03/2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 4717/01/2022Set up your Brother machine on a wireless network (Windows / macOS)
- 4817/01/2022Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM without a USB cable.
- 4917/01/2022Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM with a USB cable.
- 5017/01/2022Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup™ or AOSS™)