FAQs & Troubleshooting
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90 Results
- 1Jam Inside
- 2Replace Toner
- 3The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 4Jam Tray
- 5Replace Drum
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8How to identify your Operating System (OS).
- 9Change the printer driver settings (Windows / macOS)
- 10Turn the Toner Save Mode on or off.
- 11No Paper
- 12I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 13Clean the Drum Unit.
- 14Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 15The Error LED is still on or flashing after I replace the drum unit with a new one.
- 16What is Toner Continue Mode?
- 17Can I print from or scan to an iPhone, iPod Touch or iPad?
- 18No Drum
- 19Heater Error or Self-Diagnostic
- 20Service Call
- 21"Offline" appears on the Status Monitor.
- 22The printer status is Offline or Paused.
- 23Drum End Soon
- 24What is the recommended paper?
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26The downloaded driver's name is different from my machine's name. (Linux)
- 27Open the Control Panel (For Windows)
- 28What is the difference between the toner cartridge and the drum unit?
- 29Can I print from or scan to an Android™ Smartphone?
- 30Print Unable or Print Unable XX
- 31Cartridge Error
- 32No Toner
- 33The printer is not printing or prints unexpectedly.
- 34Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 35I'm having a problem with the print quality.
- 36Uninstall the drivers. (macOS 13 or greater)
- 37I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 38What driver package format is supported by my Linux distribution?
- 39I'm using SuSE 11.2. I cannot print to Brother monochrome machines. (Linux)
- 40Open the Status Monitor
- 41Delete print jobs from the print queue.
- 42Install the built-in drivers (For Windows 8 and Windows 10)
- 43Toner Ended
- 44Wrong Paper Type
- 45Cover is Open
- 46Toner Low
- 47Drum !
- 48When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 49Out of Memory
- 50Can I use non-Brother or third party supplies with the Brother machine?