FAQs & Troubleshooting
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88 Results
- 5122/04/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 5226/02/2016A message appears informing to "The optical photoconductor needs to be replaced. / The paper tray is almost empty. " on my Macintosh.
- 5321/01/2016Windows 10 Support Information
- 5416/11/2015Windows driver installation does not start automatically.
- 5516/11/2015The top cover of my Brother machine becomes hot.
- 5609/06/2015I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 5718/05/2015I can see some steam or moisture from the vents when printing.
- 5830/09/2014When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 5930/09/2014Download a file from the "Downloads" section and save it to Windows 8 computer.
- 6022/09/2014Cartridge Error
- 6119/09/2014What is the recommended paper?
- 6219/09/2014Drum End Soon
- 6302/09/2014What is Toner Continue Mode?
- 6402/09/2014Toner Low
- 6518/08/2014Replace Drum
- 6623/07/2014"Offline" appears on the Status Monitor.
- 6721/11/2013Heater Error or Self-Diagnostic
- 6803/07/2013I'm having a problem with the print quality.
- 6908/05/2013The Error LED is still on or flashing after I replace the drum unit with a new one.
- 7008/05/2013No Drum
- 7108/05/2013Print Unable or Print Unable XX
- 7208/05/2013Toner Ended
- 7308/05/2013No Toner
- 7408/05/2013No Paper
- 7508/05/2013Wrong Paper Type
- 7608/05/2013Cover is Open
- 7708/05/2013Clean the Drum Unit.
- 7808/05/2013The printer is not printing or prints unexpectedly.
- 7908/05/2013Drum !
- 8008/05/2013Cooling Down
- 8108/05/2013Out of Memory
- 8208/05/2013Jam Inside
- 8308/05/2013Jam Tray
- 8408/05/2013Clean the corona wire of the drum unit.
- 8508/05/2013Service Call
- 8611/09/2012A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 8716/03/2012Can I print from or scan to an Android™ Smartphone?
- 8817/02/2011The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.