FAQs & Troubleshooting
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88 Results
- 1Replace Toner
- 2Replace Drum
- 3What do the LED indications mean?
- 4I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 5Jam Inside
- 6The printer status is Offline or Paused.
- 7How to identify your Operating System (OS).
- 8The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 9Cartridge Error
- 10Jam Tray
- 11Out of Memory
- 12"Offline" appears on the Status Monitor.
- 13Can I print from or scan to an Android™ Smartphone?
- 14Service Call
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16The Error LED is still on or flashing after I replace the drum unit with a new one.
- 17What is Toner Continue Mode?
- 18Change the printer driver settings (Windows / macOS)
- 19No Toner
- 20Toner Low
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22Download a file from the "Downloads" section and save it to Windows 8 computer.
- 23Heater Error or Self-Diagnostic
- 24The printer is not printing or prints unexpectedly.
- 25I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 26No Paper
- 27What is the recommended paper?
- 28What driver package format is supported by my Linux distribution?
- 29No Drum
- 30Cover is Open
- 31Drum !
- 32Turn the Toner Save Mode on or off.
- 33Can I print from or scan to an iPhone, iPod Touch or iPad?
- 34Drum End Soon
- 35Clean the Drum Unit.
- 36Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 37Delete print jobs from the print queue.
- 38I cannot print from my computer via USB.
- 39Toner Ended
- 40Open the Status Monitor
- 41What is the difference between the toner cartridge and the drum unit?
- 42In Windows®, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 43I cannot install Brother drivers on Debian 10 (Linux)
- 44My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 45Print Unable or Print Unable XX
- 46I'm having a problem with the print quality.
- 47Cooling Down
- 48Clean the corona wire of the drum unit.
- 49Cancel print jobs using the printer control panel.
- 50Uninstall the Brother Software and Drivers (Windows)