FAQs & Troubleshooting
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136 Results
- 1What kind of labels and transparencies can I use?
- 2I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®.
- 3The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 4"There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC.
- 5The machine does not print anything.
- 6The printer status is Offline or Paused.
- 7I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 8An error message referring to BRSVC01A.EXE appears after installing the printer driver on Windows® XP SP2 or Windows Server 2003.
- 9Data is sent from the PC but the printer does not print. The Data LED is blinking.
- 10The printer prints unexpectedly or it prints garbage.
- 11The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2).
- 12I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 13What kind of memory can I use?
- 14What driver package format is supported by my Linux distribution?
- 15How to identify your Operating System (OS).
- 16Can I print from or scan to an iPhone, iPod Touch or iPad?
- 17I cannot print from my computer via network. (For Windows)
- 18Printouts have wrinkles or creases.
- 19When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 20Replace the toner cartridge.
- 21Change the printer driver settings (Windows / macOS)
- 22What kind of USB cable should I use?
- 23How do I perform a factory reset?
- 24Can I use non-Brother or third party supplies with the Brother machine?
- 25Printouts are faint.
- 26What can happen if the wrong paper is used in your machine.
- 27My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 28My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 29I cannot install Brother drivers on Debian 10 (Linux)
- 30Cannot print after a Windows 10 update (June 2020)
- 31What kind of paper should I avoid?
- 32What kind of envelopes should I avoid?
- 33I cannot print from Mac OS X.
- 34When trying to print from Mac OS X the print queue is stopped.
- 35Using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines.
- 36The printed letters are slanted, positioned incorrectly.
- 37I cannot print from my computer via network (for Macintosh).
- 38I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 39Delete print jobs from the print queue.
- 40Can I print from or scan to an Android™ Smartphone?
- 41Functions supported in the Windows 7 built-in drivers
- 42The paper is skewed when it's printed.
- 43The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 44Where do I find a Parallel or USB interface cable?
- 45Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 46How can I change the IP address?
- 47What kind of paper can I use?
- 48When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 49When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 50My machine prints 2-sided when I select 1-sided printing in the driver (Linux)