FAQs & Troubleshooting
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345 Results
- 1How to Activate an Accessory Kit* (Rhinestone, Emboss Kit, etc.) for the Cutting Machine.
- 2List of Error Messages for CanvasWorkspace (Others)
- 3List of Error Messages for CanvasWorkspace (E##### / N#####)
- 4Mat, Cutting Blade and Material Combinations
- 5Downloading Optional Design Pattern Collection (My Collection Function)
- 6List of Error Messages for CanvasWorkspace (ErrSxx / NoteSxx)
- 7How to Activate the Calligraphy Kit
- 8Data cannot be transferred even though the machine number has been input. (M5622201)
- 9Scanning a Background Image (Background Scanning).
- 10[Cutting machine users] The button on the upper right in the screen of "Retrieve Data" is not available
- 11How To Change the Registered Machine Number That Imports The Optional Pattern Collection (Ex. Disney Pattern and Calligraphy Pattern/Font)
- 12If the blade cuts through the mat, can tape, etc., be attached to the back so the mat can be reused?
- 13Can the cutting machine cut all materials automatically with the auto blade?
- 14E10003 appears on the computer screen.
- 15What should I do if the scanned and cut positions are misaligned?
- 16How to register Your Machine with CanvasWorkspace
- 17M3124301 appears on the Artspira app screen.
- 18How can I cleanly cut hard and thick materials?
- 19ErrS07 appears on the computer screen.
- 20E03006 appears on the computer screen.
- 21How do I update the software of the cutting machine?
- 22Can different types of material be attached to the same mat for cutting?
- 23Can the Cutting mat or Scanning mat for the ScanNCut (CM series) be used in the ScanNCut DX (SDX series)?
- 24An error appears when trying to import a DXF file.
- 25Important Notice for using the Foil Transfer Starter Kit
- 26Data cannot be saved to the machine
- 27The pattern transferred from the Artspira app does not appear on the screen of the machine
- 28M2513631 appears on the Artspira app screen.
- 29ErrS06 appears on the computer screen.
- 30Troubleshooting about the Mat
- 31What is the Difference between "Pen Holder", "Universal Pen Holder" and "Small Barrel Pen Holder"?
- 32Can rough material be cut?
- 33Can an adhesive craft vinyl sheet be cut?
- 34E11002 appears on the computer screen.
- 35E00003 appears on the computer screen.
- 36M4341001 appears on the Artspira app screen.
- 37E92001 appears on the Artspira app screen.
- 38M5612301 appears on the Artspira app screen.
- 39Data cannot be saved to a USB flash drive
- 40How to stop "Send usage information to help improve Brother products and services"
- 41[Cutting machine users] The login ID displayed in the machine's settings screen (ID of "Machine Registration screen") is different from the CanvasWorkspace ID
- 42M4210001 appears on the Artspira app screen.
- 43How To Retrieve The Disney Pattern For The Roll Feeder
- 44“The entered text cannot be used.“ appears on the computer screen.
- 45ErrS99 appears on the computer screen.
- 46ErrS51 appears on the computer screen.
- 47ErrS10 appears on the computer screen.
- 48ErrS08 appears on the computer screen.
- 49ErrS04 appears on the computer screen.
- 50Attaching the Material/Peeling Off the Material