FAQs & Troubleshooting
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344 Results
- 1List of Error Messages for CanvasWorkspace (Exxxxx / Nxxxxx)
- 2E01005 appears on the computer screen.
- 3List of Error Messages for CanvasWorkspace (Others)
- 4How to Activate an Accessory Kit* (Rhinestone, Emboss Kit, etc.) for the Cutting Machine.
- 5E92002 appears on the computer screen.
- 6E03006 appears on the computer screen.
- 7E12002 appears on the computer screen.
- 8Downloading Optional Design Pattern Collection (My Collection Function)
- 9Changing and Deleting CanvasWorkspace login ID that is registered to your machine with CanvasWorkspace
- 10An error appears when trying to import a DXF file.
- 11Scanning a Background Image (Background Scanning).
- 12What type of cut files and projects containing cut data other than built-in patterns are available?
- 13N11001 appears on the computer screen.
- 14How to use Standard Cut Blade Holder and Deep Cut Blade Holder
- 15Can a pattern for the roll feeder be created with CanvasWorkspace(Web)?
- 16E00001 appears on the computer screen.
- 17Basic Operations [Video instructions]
- 18What should I do if the scanned and cut positions are misaligned?
- 19[Cutting machine users] The button on the upper right in the screen of "Retrieve Data" is not available
- 20Cutting with the Rotary Auto Blade [Video]
- 21How to Use the Roll Feeder 2 Function [Video]
- 22Support OS Information about ScanNCut Link Plug-in for Adobe® Illustrator®
- 23List of Error Messages for CanvasWorkspace (ErrSxx / NoteSxx)
- 24How to Activate the Calligraphy Kit
- 25E10005 appears on the computer screen.
- 26The feeder release lever is released. Lock the feeder release lever.” message appears on the LCD touchscreen display. What does it mean?
- 27How do I update the software of the cutting machine?
- 28Can an adhesive craft vinyl sheet be cut?
- 29E94001 appears on the computer screen.
- 30E91002 appears on the computer screen.
- 31E02004 appears on the computer screen.
- 32How to create an account for CanvasWorkspace
- 33What accessory kits are available?
- 34The Material to be Cut is Not Cleanly Cut with the Roll Feeder.
- 35How to use Image Tracing [Video]
- 36How to change the displayed language
- 37[Cutting machine users] The login ID displayed in the machine's settings screen (ID of "Machine Registration screen") is different from the CanvasWorkspace ID
- 38How To Change the Registered Machine Number That Imports The Optional Pattern Collection (Ex. Disney Pattern and Calligraphy Pattern/Font)
- 39ErrS52 appears on the computer screen.
- 40ErrS07 appears on the computer screen.
- 41Thumbnail of the Cutting Data Is Not Displayed Correctly.
- 42Can I purchase many of the same accessory kits and register for one CanvasWorkspace account?
- 43E12004 appears on the computer screen.
- 44“Cannot unload the mat. Pull the mat after turning the machine off.” message appearing on the LCD touchscreen display. What does it mean?
- 45Can multiple sheets of material be overlapped and attached to the mat?
- 46Can the cutting machine cut felt, leather and synthetic leather?
- 47Embroidery data (.phc, .pes or .phx files) read from a USB flash drive is not displayed.
- 48E93001 appears on the computer screen.
- 49E12006 appears on the computer screen.
- 50E11006 appears on the computer screen.