FAQs & Troubleshooting
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342 Results
- 123/08/2024What is the Difference between "Pen Holder", "Universal Pen Holder" and "Small Barrel Pen Holder"?
- 206/06/2024The Material to be Cut is Not Cleanly Cut with the Roll Feeder.
- 329/02/2024Introducing the Brother Artspira application
- 406/02/2024I cannot view the Cutting and Embroidery Designs using the [AR function]. (AndroidTM Device only)
- 502/02/2024How to connect your machine and transfer data to Artspira
- 606/12/2023E92001 appears on the Artspira app screen.
- 706/12/2023Support OS Information about ScanNCut Link Plug-in for Adobe® Illustrator®
- 806/12/2023Support OS Information for CanvasWorkspace
- 928/08/2023List of Error Messages for Artspira app (Mxxxxxxx/Exxxxx)
- 1028/08/2023E96001 appears on the Artspira app screen.
- 1128/08/2023M5613201 appears on the Artspira app screen.
- 1228/08/2023M5612301 appears on the Artspira app screen.
- 1328/08/2023M4345001 appears on the Artspira app screen.
- 1423/06/2023M1332002 appears on the Artspira app screen.
- 1504/04/2023E95003 appears on the computer screen.
- 1604/04/2023E95002 appears on the computer screen.
- 1704/04/2023E95001 appears on the computer screen.
- 1816/01/2023Can character patterns using a TrueType font be cut (or drawn)?
- 1926/09/2022Data cannot be saved to a USB flash drive
- 2026/09/2022Data cannot be saved to the machine
- 2126/09/2022The pattern transferred from the Artspira app does not appear on the screen of the machine
- 2226/09/2022[Cutting machine users] The button on the upper right in the screen of "Retrieve Data" is not available
- 2326/09/2022After selecting data, "Downloading" is displayed and the screen does not change to the next screen
- 2426/09/2022Multiple data cannot be transferred to the machine at once
- 2526/09/2022Data cannot be transferred even though the machine number has been input. (M5622201)
- 2626/09/2022There is no machine that can be transferred
- 2726/09/2022How to link accounts
- 2826/09/2022How to change the displayed language
- 2926/09/2022How to stop "Send usage information to help improve Brother products and services"
- 3026/09/2022How to unsubscribe from Artspira
- 3126/09/2022[Cutting machine users] The login ID displayed in the machine's settings screen (ID of "Machine Registration screen") is different from the CanvasWorkspace ID
- 3226/09/2022How to obtain and input PIN of machine
- 3326/09/2022How to disconnect a machine from Artspira using the machine
- 3426/09/2022How to disconnect the machine from Artspira using the Artspira app
- 3526/09/2022About the contents and data treated by Artspira app
- 3626/09/2022M6331001 appears on the Artspira app screen.
- 3726/09/2022M5622201 appears on the Artspira app screen.
- 3826/09/2022M5541001 appears on the Artspira app screen.
- 3926/09/2022M4452001 appears on the Artspira app screen.
- 4026/09/2022M4341001 appears on the Artspira app screen.
- 4126/09/2022M4210001 appears on the Artspira app screen.
- 4226/09/2022M3124301 appears on the Artspira app screen.
- 4326/09/2022M2513631 appears on the Artspira app screen.
- 4426/09/2022M2102501 appears on the Artspira app screen.
- 4517/06/2022Basic Operations [Video instructions]
- 4607/02/2022The Hole Cannot be Punched Clearly in Paper Piercing
- 4710/11/2021The material to be cut is not cleanly cut.
- 4801/10/2021Cutting with the Rotary Auto Blade [Video]
- 4916/09/2021Not cutting material after continuous use
- 5001/09/2021How to Use the Roll Feeder 2 Function [Video]