FAQs & Troubleshooting
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142 Results
- 1Tutorial videos on how to use the machine [Video instructions]
- 2How to use the Clamp frame (PRCLPM1 / PRCLP100B / PRCLPM1AP) [Video instructions]
- 3How to use the Round frame (PRPRFK1) [Video instructions]
- 4How to set up the cap frame. [Video instructions]
- 5How to use the Flat brim cap frame (PRCF5/PRCF5AP) [Video instructions]
- 6The App shows the message "No Supported Machines Found".
- 7Introducing Brother My Stitch Monitor application
- 8The App shows the message "Settings screen".
- 9How to assemble the Dedicated Stand. (Optional accessory : PRNSTD) [Video instructions]
- 10How to use the Sleeve frame (PRHSL200 / PRHSL200AP) [Video instructions]
- 11How to use the the versatile magnetic frame [Video instructions]
- 12How to use the magnetic sash frame (PRMS360 / PRMS360AP) [Video instructions]
- 13Embroidery Data Precautions (About the types of embroidery data that can be used.)
- 14How to Embroider on Bag. [Video instructions]
- 15How to Embroider on Pet Collar. [Video instructions]
- 16How to Embroider on Cap. [Video instructions]
- 17How to Embroider on Shoes. [Video instructions]
- 18Multiple data cannot be transferred to the machine at once
- 19E92001 appears on the Artspira app screen.
- 20M4345001 appears on the Artspira app screen.
- 21Data cannot be transferred even though the machine number has been input. (M5622201)
- 22List of Error Messages for Artspira app (Mxxxxxxx/Exxxxx)
- 23The monitoring app on the smart device receives the notification items I do not need.
- 24"Preventive maintenance is recommended" message appears on the LCD. What does it mean?
- 25I cannot view the Cutting and Embroidery Designs using the [AR function]. (AndroidTM Device only)
- 26How to link accounts
- 27How to connect your machine and transfer data to Artspira
- 28M6331001 appears on the Artspira app screen.
- 29M5622201 appears on the Artspira app screen.
- 30M3124301 appears on the Artspira app screen.
- 31M2513631 appears on the Artspira app screen.
- 32"Impossible to set the start & the end points." message appears on the LCD. What does it mean?
- 33"Cannot recognize the data for the selected pattern. The data may be corrupted. Please turn off the power and turn on again." message appears on the LCD. What does it mean?
- 34The upper thread does not reach the bobbin thread when embroidering begins.
- 35"This file cannot be used." message appears on the LCD. What does it mean?
- 36"Check upper and bobbin thread." message appears on the LCD. What does it mean?
- 37How do I attach or remove the embroidery frame?
- 38"Pattern extends to the outside of embroidery frame. Add no additional characters." message appears on the LCD. What does it mean?
- 39"Set the clock." message appears on the LCD. What does it mean?
- 40"Failed to save file." message appears on the LCD. What does it mean?
- 41Maintenance (Oiling the machine)
- 42Maintenance (Cleaning the thread paths of the upper threads)
- 43"Needle bar case home position error." message appears on the LCD. What does it mean?
- 44"Needle bar case position error" message appears on the LCD. What does it mean?
- 45"Inappropriate needle stop position" message appears on the LCD. What does it mean?
- 46E96001 appears on the Artspira app screen.
- 47M5613201 appears on the Artspira app screen.
- 48M5612301 appears on the Artspira app screen.
- 49How to use the Compact frame (PRHCK1 / PRSFK1 / PRHCK1AP) [Video instructions]
- 50How to use the Tubular frame table (PRTT1 / PRTT1AP) [Video instructions]