FAQs & Troubleshooting
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- 1Tutorial videos on how to use the machine [Video instructions]
- 2The App shows the message "No Supported Machines Found".
- 3Stitches are skipped
- 4The needle contacts the needle plate.
- 5Combination of fabric, thread and needle
- 6How to use the Circular Attachment. (Optional accessory : SACIRC1 / CIRC1) [Video instructions]
- 7How to use the Pearls and Sequins Foot. (Optional accessory : SA150 / F028N) [Video instructions]
- 8What file format can I use when transferring images from MyDesignSnap to the machine? [for Android devices]
- 9The App shows the message "Settings screen".
- 10The embroidery design data cannot be transferred from PE-DESIGN 11 to the embroidery machine via the wireless network.
- 11About the threads and the bobbin case when embroidering
- 12How do I hoop the fabric in the embroidery frame?
- 13The wireless network connection cannot be set up between the embroidery machine and the computer with PE-DESIGN 11.
- 14Fabric puckers
- 15How do I use the Multi-function foot controller?
- 16How do I adjust a stitch width or length?
- 17How to use the Bobbin Work Kit. (Optional accessory : SABWRK1 / BWRK1) [Video instructions]
- 18The amount of thread wound onto the bobbin with the bobbin winder is small.
- 19How to adjust the thread tension
- 20M3124301 appears on the Artspira app screen.
- 21How to Change Embroidering Order (My Connection) [Video]
- 22Introducing Brother My Stitch Monitor application
- 23The embroidery design cannot be imported to the design page on PE-DESIGN 11 from the embroidery machine via the wireless network.
- 24How do I thread my machine ?
- 25M4452001 appears on the Artspira app screen.
- 26How to update your machine by downloading the update file directly to your machine using a wireless network
- 27Cannot thread the needle.
- 28Fabric does not feed through the machine.
- 29The fabric feeds in the opposite direction.
- 30How to Create a Pattern with Line Scan. [My Design Center]
- 31For better results when sewing stretch fabrics
- 32"The foot controller cannot be used when the embroidery unit is attached. Remove the foot controller." message appears on the LCD. What does it mean?
- 33The pattern transferred from the Artspira app does not appear on the screen of the machine
- 34How to link accounts
- 35[My Connection function users] The login ID displayed in the machine's settings screen is different from the CanvasWorkspace ID
- 36M6331001 appears on the Artspira app screen.
- 37How to use the Advanced Monogramming foot "N+" (Optional accessory : SA216 / F087 / F087AP) [Video instructions]
- 38How to Use the My Connection Function [Video]
- 39How to use the Dynamic Walking Foot. (Optional accessory : SA101 / F085 / F085AP) [Video instructions]
- 40The monitoring app on the smart device receives the notification items I do not need.
- 41Tutorial videos on how to use My Design Snap with the machine [Video instructions]
- 42Tutorial videos on how to use My Stitch Monitor with the machine [Video instructions]
- 43How do I confirm the machine number for my machine.
- 44Sewing result of buttonhole with the buttonhole foot A+ is not good.
- 45The bobbin thread cannot be pulled up.
- 46The dual purpose stylus cannot be operated.
- 47How do I retrieve the patterns from the machine’s memory?
- 48How to use the Candlewicking Foot. (Optional accessory : SA193 / F068) [Video instructions]
- 49How to use the 5 Groove Pin Tuck Foot. (Optional accessory : SA194 / F069) [Video instructions]
- 50How to use the Binding Foot. (Optional accessory : SA109 / F014N) [Video instructions]