FAQs & Troubleshooting
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151 Results
- 1Tutorial videos on how to use the machine [Video instructions]
- 2How do I hoop the fabric in the embroidery frame?
- 3Using the embroidery needle plate cover
- 4The App shows the message "No Supported Machines Found".
- 5Introducing Brother My Stitch Monitor application
- 6How to use the Multi-purpose Screwdriver. [ Position “1” ]
- 7Stitches are skipped
- 8How to stop "Send usage information to help improve Brother products and services"
- 9Embroidery unit does not operate.
- 10How do I adjust thread tension for embroidering?
- 11Embroidery pattern does not sew out correctly.
- 12How do I Play the Tutorial Video?
- 13Embroidery
- 14Tutorial videos on how to use My Design Snap with the machine [Video instructions]
- 15Loops appear on the surface of the fabric when embroidering
- 16Bobbin thread does not wind neatly on the bobbin.
- 17How to use the Multi-purpose Screwdriver. [ Position “2” ]
- 18How to use the Multi-purpose Screwdriver.
- 19Where do I put the oil in my machine?
- 20Data cannot be saved to a USB flash drive
- 21What file format can I use when transferring images from MyDesignSnap to the machine? [for Android devices]
- 22Tutorial videos on how to use My Design Snap with the machine [Video instructions]
- 23The embroidery design cannot be imported to the design page on PE-DESIGN 11 from the embroidery machine via the wireless network.
- 24How to use the Multi-purpose Screwdriver. [ Position “3” ]
- 25"Use the presser foot lifter button to raise the presser foot." message appears on the LCD. What does it mean?
- 26Data cannot be saved to the machine
- 27After selecting data, "Downloading" is displayed and the screen does not change to the next screen
- 28Data cannot be transferred even though the machine number has been input. (M5622201)
- 29How to unsubscribe from Artspira
- 30M5541001 appears on the Artspira app screen.
- 31Introducing Brother My Design Snap application
- 32The App shows the message "The embroidery frame cannot be detected. Please try again to photo an image."
- 33The App shows the message "The embroidery frame cannot be detected."
- 34Tutorial videos on how to use My Stitch Monitor with the machine [Video instructions]
- 35The wireless network connection cannot be set up between the embroidery machine and the computer with PE-DESIGN 11.
- 36"The authentication and encryption methods used by the selected wireless LAN access point/router are not supported by your machine." message appears on the LCD. What does it mean?
- 37How to Use the Thread Trimming Function. (Jump Stitch Trim)
- 38How do I retrieve the embroidery pattern from the machine’s memory?
- 39"The bobbin thread is almost empty." message appears on the LCD. What does it mean?
- 40How do I clean the race?
- 41M5612301 appears on the Artspira app screen.
- 42Multiple data cannot be transferred to the machine at once
- 43There is no machine that can be transferred
- 44How to disconnect the machine from Artspira using the Artspira app
- 45High-pitched sound while embroidering
- 46Cannot thread the needle.
- 47"This editing function cannot be used when the pattern is out of the red outline. Use this function after moving the pattern." message appears on the LCD. What does it mean?
- 48"Cannot change the configuration of the characters." message appears on the LCD. What does it mean?
- 49"Check and rethread the upper thread." message appears on the LCD. What does it mean?
- 50How to embroider an appliqué pattern [Video instructions]