FAQs & Troubleshooting
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148 Results
- 1Tutorial videos on how to use the machine [Video instructions]
- 2How do I adjust thread tension for embroidering?
- 3How do I hoop the fabric in the embroidery frame?
- 4The App shows the message "No Supported Machines Found".
- 5How to embroider an appliqué pattern [Video instructions]
- 6Using the embroidery needle plate cover
- 7How do I Play the Tutorial Video?
- 8Embroidery
- 9Introducing Brother My Stitch Monitor application
- 10Tutorial videos on how to use My Stitch Monitor with the machine [Video instructions]
- 11The embroidery design cannot be imported to the design page on PE-DESIGN 11 from the embroidery machine via the wireless network.
- 12How do I Play the MPEG-4 (MP4) Videos?
- 13What file format can I use when transferring images from MyDesignSnap to the machine? [for Android devices]
- 14The App shows the message "The sheet could not be detected. Make sure that the sheet and mobile device are level."
- 15How to use the Multi-purpose Screwdriver. [ Position “1” ]
- 16Introducing Brother My Design Snap application
- 17How do I get a lens calibration sheet?
- 18The embroidery design data cannot be transferred from PE-DESIGN 11 to the embroidery machine via the wireless network.
- 19How to use the Multi-purpose Screwdriver. [ Position “3” ]
- 20When the thread became tangled under the bobbin winder seat
- 21How to use the Multi-purpose Screwdriver.
- 22How do I attach the Embroidery foot “W+” with LED pointer or “W”?
- 23The wireless network connection cannot be set up between the embroidery machine and the computer with PE-DESIGN 11.
- 24There is no machine that can be transferred
- 25Tutorial videos on how to use My Design Snap with the machine [Video instructions]
- 26The App shows the message "The calibration sheet cannot be detected."
- 27How do I save an embroidery pattern to a USB flash drive?
- 28Loops appear on the surface of the fabric when embroidering
- 29How do I attach or remove the Embroidery Unit?
- 30How do I wind the bobbin?
- 31What file format can I use when transferring images from MyDesignSnap to the machine? [for iPhone and iPad]
- 32List of Error messages for My Design Snap
- 33"The wireless security information (Authentication method, Encryption method, Network Key) is incorrect." message appears on the LCD. What does it mean?
- 34"The authentication and encryption methods used by the selected wireless LAN access point/router are not supported by your machine." message appears on the LCD. What does it mean?
- 35Bobbin thread does not wind neatly on the bobbin.
- 36How do I change the font type in the embroidery pattern?
- 37"Preventive maintenance is recommended" appears on the LCD.
- 38How do I attach or remove the embroidery frame ?
- 39How do I thread my machine ?
- 40How to Change Embroidering Order (My Connection) [Video]
- 41The App shows the message "The embroidery frame cannot be detected. Please try again to photo an image."
- 42The App shows the message "The embroidery frame cannot be detected."
- 43"The wireless LAN access point/router cannot be detected. " message appears on the LCD. What does it mean?
- 44Fabric puckers
- 45Stitches are skipped
- 46How do I retrieve the embroidery pattern from the machine’s memory?
- 47M5541001 appears on the Artspira app screen.
- 48"The safety device was activated since the main shaft motor seized. Is the thread tangled?" message appears on the LCD. What does it mean?
- 49How to use the Multi-purpose Screwdriver. [ Position “2” ]
- 50"Use the presser foot lifter button to lower the presser foot." message appears on the LCD. What does it mean?