FAQs & Troubleshooting
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114 Results
- 1When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 2Where can I download the latest P-touch Editor for Mac?
- 3I cannot save a file downloaded from the Brother support website (For Windows)
- 4How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 5My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 6(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 7I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 8The tape does not cut well.
- 9P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 10How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 11My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 12Which brands of Ni-MH rechargeable batteries do you recommend?
- 13I get an error message and cannot update the firmware. (Windows 10 or later)
- 14Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 15How do I create multiple blocks?
- 16Printing is not possible. (P-touch Editor 5.3 for Mac)
- 17How do I adjust a label length?
- 18Where can I find my Brother printer's serial number?
- 19I want my printer to use less tape for each label. (P-touch Editor 5.x)
- 20How do I print multiple lines and how many lines can I print?
- 21When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 22When I try to load data from a CSV file into the P-touch Editor software for Macintosh, the characters in the data become garbled.
- 23Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 24How do I type an uppercase letter?
- 25I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 26How do I open an Excel / Access file with the Database function? (P-touch Editor 5.x for Windows)
- 27When I press the print key, the power turns off.
- 28What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 29How do I clear the display?
- 30How do I change the label length?
- 31Printing is not possible. (USB connection)
- 32I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 33How to delete the registry information and files related to the printer driver
- 34How do I create name badges by joining the "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 35Why doesn't my machine turn on when the Power key is pressed?
- 36How can I change the unit of measurement (mm or inches)? (P-touch Editor 5.0 for Mac)
- 37The tape got jammed in the printer or the tape got stuck inside the printer.
- 38Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 39How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 40How do I type symbols?
- 41I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 42How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 43How do I make a label with a barcode?
- 44Why does my machine display "Low Battery!" when I press the print key?
- 45The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 46The display remains blank after turning on the power.
- 47(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 48How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 49"Setup start error code 2", (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 50The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)