FAQs & Troubleshooting
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218 Results
- 1The printer status is Offline or Paused.
- 2My Brother machine has no power.
- 3Replace Drum
- 4Replace Toner
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 7Wrinkles or creases
- 8Jam Rear
- 9Black lines down the page
- 10I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 11My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 12Curled or wavy
- 13Page skewed
- 14I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 15Jam Inside
- 16JAM TRAY
- 17I still receive the error message "Replace Drum" or "Drum Stop" after I replace the drum unit with a new one.
- 18Document Jam
- 19Lines across the page
- 20White lines, bands or ribbing across the page
- 21Grey background
- 22What kind of paper can I use?
- 23Delete print jobs from the print queue.
- 24Unable to Scan / Scan Unable
- 25Toner Low or Prepare New Toner Cartridge
- 26Curled
- 27Toner specks
- 28White lines across the page
- 29Faint
- 30All black
- 31The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 32I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 33Drum End Soon
- 34Can I use non-Brother or third party supplies with the Brother machine?
- 35When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 36Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 37White lines down the page
- 38Turn the Toner Save mode on or off
- 39"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 40I cannot save a file downloaded from the Brother support website (For Windows)
- 41How to identify your Operating System (OS).
- 42How do I make my faxed documents lighter or darker? (Fax Contrast)
- 43Change the printer driver settings (Windows / macOS)
- 44Print Unable or Print Unable XX
- 45Size mismatch
- 46Out of Memory
- 47Confirm that a FAX I sent was received correctly
- 48Pre-Required Procedures (Linux)
- 49Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 50Can I use AirPrint with my Brother machine?