FAQs & Troubleshooting
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172 Results
- 1I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3The printer status is Offline or Paused.
- 4How can I change the print resolution?
- 5Document Jam
- 6When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'.
- 7How do I Print on thick paper or transparencies.
- 8Pre-Required Procedures (Linux)
- 9The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 10Install the built-in drivers (For Windows 8 and Windows 10)
- 11The paper is skewed when it's printed.
- 12Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 13Can I use non-Brother or third party supplies with the Brother machine?
- 14I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®.
- 15I am unable to print from a client PC to a printer on a print server. (Linux)
- 16How can I clear the "Drum Error" or the "Dust on Drum" error message on the LCD?
- 17Replace the toner cartridge
- 18Can I print from or scan to an iPhone, iPod Touch or iPad?
- 19The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 20How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 21I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 22"Paper Jam Inside" error appears on the LCD. What should I do?
- 23I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 24How can I forward a fax to another fax machine when the FAX/MFC has a mechanical problem?
- 25I am experiencing problems receiving faxes. What can I do?
- 26Using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines.
- 27When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 28My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 29The driver installation finished successfully but I cannot print. (Linux)
- 30To install the printer driver easily using a tool. (Linux)
- 31I cannot install Brother drivers on Debian 10 (Linux)
- 32When printing with monochrome laser printer, the print position shifts. (Linux)
- 33Delete print jobs from the print queue.
- 34How to identify your Operating System (OS).
- 35Stop my Brother machine from automatically redialing a busy number.
- 36The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 37Change the printer driver settings (Windows / macOS)
- 38I'm using Voice Over Internet Protocol (VoIP) and am having problems receiving faxes.
- 39"Paper Jam Rear" error appears on the LCD. What should I do?
- 40"Paper Jam Tray" error appears on the LCD. What should I do?
- 41Can I reduce the size of a received fax on this machine?
- 42Why does my machine display "Awaiting Redial"?
- 43When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 44I cannot install the driver when using the Driver Install Tool. (Linux)
- 45Cannot print after a Windows 10 update (June 2020)
- 46The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 47Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 48I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 49Send a fax using PC-FAX with LPD/LPRng (Linux)
- 50Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)